Romel Colon
Summary
Retail Assistant Manager with 10+ years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Results-driven Assistant Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Smart with keen eye for data to identify areas for improvement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Retail Associate Manager
T-Mobile
05.2014 - 09.2023
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Lumber Associate
The Home Depot Inc
05.2012 - 04.2014
- Assisted customers with loading lumber and other various building materials.
- Restocked lumber and building materials to maintain adequate supply for customers.
- Built loads and loaded trucks for outbound delivery.
- Worked evenings, weekends and holidays to meet needs of business.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
- Loaded lumber and building materials into storage facilities.
Overnight Stocker
BJ's Wholesale
01.2010 - 04.2012
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
Education
High School Diploma -
Gregorio Luperon High School Sch For Science And Mathematics
New York, NYNo Degree - Business Administration
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Styling Experience
- Inspirational Leadership
- Employee Performance Evaluations
- Customer Needs Assessments
- Process Improvement Initiatives
- Disciplinary Procedures
- Product Selection
- Constructive Feedback
- Staff Education
- Compliance Requirements
- Shipment Processing
- Inventory Control Processes
- Corrective Actions
- Register Preparation
- Community Organization
- Cash Register Operations
- Customer Interaction
- Customer Loyalty
- Sales Coaching
- Efficient Service
- Customer Inquiries
- Maintaining Clean Work Areas
- POS Inventory System Operation
- Continuous Development
Languages
Spanish
Native or Bilingual
Timeline
Retail Associate Manager
T-Mobile
05.2014 - 09.2023
Lumber Associate
The Home Depot Inc
05.2012 - 04.2014
Overnight Stocker
BJ's Wholesale
01.2010 - 04.2012
High School Diploma -
Gregorio Luperon High School Sch For Science And Mathematics
No Degree - Business Administration
Bronx Community College of The City University of New York
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