Heather Campbell
Texarkana,TX
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Store Manager
Rent A Wheel
Texarkana, TX
06.2012 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control and store opening and closing procedures.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Completed point of sale opening and closing procedures
Assistant Store Manager
Cash Biz
Texarkana, TX
10.2009 - 06.2012
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
Assistant Store Manager
Car Mart Of Texarkana
Texarkana, TX
06.2005 - 10.2009
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
High School Diploma -
Arkansas High School
Texarkana, ARSkills
- Recruitment and Hiring
- Assignment Delegation
- Goal Setting
- Sales Promotion
- Verbal and Written Communication
- Performance Assessment
- Decision Making
- Staff Scheduling
- Payroll Administration and Timekeeping
- Credit Terms Determination
- Money Handling
- Direct Sales
- Sales Coaching
- Inventory Tracking and Management
- Desktops, Laptops and Mobile Devices
Timeline
Store Manager
Rent A Wheel
06.2012 - Current
Assistant Store Manager
Cash Biz
10.2009 - 06.2012
Assistant Store Manager
Car Mart Of Texarkana
06.2005 - 10.2009
High School Diploma -
Arkansas High School