Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francisco Bueno

San Antonio,TX

Summary

Hard working individual with technical training and a knack for developing great customer relationships. Looking for an opportunity to further build an exciting career offering new challenges.

Overview

10
10
years of professional experience

Work History

Field Technician

Charter
03.2022 - Current
  • Install and troubleshoot residential voice, video, and internet services, ensuring consistent customer satisfaction.
  • Work efficiently in various weather conditions, maintaining clean and organized company vehicle.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Executed optimal utilization of various tools and ladders to navigate and complete complex work job routes, significantly enhancing operational efficiency by saving 15% of work time per task, leading to 25% increase in productivity.

Warehouse Worker

Dollar General warehouse
12.2021 - 03.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Warehouse Worker

Vutex
09.2021 - 12.2021
  • Followed Standard Work Process.
  • Performed a specific task or a number of predetermined tasks in the assembly process.
  • Performed repetitive tasks such as attaching or affixing pre-manufactured components and parts to the main product as it moves through the production line.
  • Prepared parts for shipment.
  • Shipping and Receiving material handling.
  • Notified Team Leader of defective parts, equipment, tools, materials, nonstandard assembly work or other conditions, which may hinder the assembly process.
  • Participated in group meetings in order to exchange any job related information.
  • Ensured that time, material and waste is minimized.
  • Maintained rotating shifts, ex: Monday through Friday 6am to 6pm, then rotate to 6pm to 6am biweekly.

Team Lead/ SME

Conduent
08.2017 - 05.2021
  • Trained new team members by relaying information on company procedures and protocols.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, and accepted time off requests.

Customer Service Representative/Call Center

Harland Clarke
San Antonio, TX
01.2017 - 03.2017
  • I assisted clients by walking them through the process of logging into their bank account online.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.

Food Service Manager

Domino's
06.2014 - 07.2016
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Oversaw training of more than 10 team members.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.

Education

Some College (No Degree) -

Northwest Vista College
San Antonio, TX

High School Diploma -

South San Antonio High School
San Antonio, TX
06.2014

Skills

  • Team building
  • Problem solving
  • Critical thinking
  • Adaptability
  • Equipment Installation
  • Technical Support
  • Customer Relations

Timeline

Field Technician

Charter
03.2022 - Current

Warehouse Worker

Dollar General warehouse
12.2021 - 03.2022

Warehouse Worker

Vutex
09.2021 - 12.2021

Team Lead/ SME

Conduent
08.2017 - 05.2021

Customer Service Representative/Call Center

Harland Clarke
01.2017 - 03.2017

Food Service Manager

Domino's
06.2014 - 07.2016

Some College (No Degree) -

Northwest Vista College

High School Diploma -

South San Antonio High School

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Francisco Bueno