Cearra Johnson

Hostess

Olive Garden

06.2018 - Current

Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Documented reservations and communicated changes to guests using the computer.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using the computer.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Monitored dining room and guest flow to maximize table usage and minimize wait times by atleast 15-20.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Planned and executed 50-guest parties by organizing menus, spaces and special requests.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using the Computer.
Monitored seating area and checked restrooms every hour to keep spotless.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Took information about guests' party size, led to seating, offered menus and helped get drink orders.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Answered customer questions about hours, seating and other important information.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Informed servers of newly seated parties for speedy service.
Recorded available tables after seating each party using the computer.
Helped Servers or the managers by taking drink orders, offered to take there order for food.