Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ceasar Morales

Ballwin,MO

Summary

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills. Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency.

Overview

4
4
years of professional experience

Work History

Associate

Shake Shack
03.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.

Associate

Boardwalk Pizza
08.2023 - 03.2024
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Streamlined project workflows for enhanced efficiency, adopting agile methodologies.

Food Runner

El Maguey Mexican Restaurant
01.2022 - 03.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.

Associate

Andy's Frozen Custard
04.2023 - 08.2023
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.

Host

Tradicional 314
12.2021 - 05.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

High School Diploma -

Parkway South High School
Manchester, MO
01-2026

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Workplace safety
  • Decision-making
  • Complex Problem-solving
  • Relationship building
  • Courteous and professional
  • Oral communication
  • New hire training
  • MS office
  • Data entry

Accomplishments

    11 State Championship titles, 8 District Championship titles, and 2 World Championship titles under the ATA organization.

Languages

Spanish
Native or Bilingual

Timeline

Associate

Shake Shack
03.2024 - Current

Associate

Boardwalk Pizza
08.2023 - 03.2024

Associate

Andy's Frozen Custard
04.2023 - 08.2023

Food Runner

El Maguey Mexican Restaurant
01.2022 - 03.2024

Host

Tradicional 314
12.2021 - 05.2022

High School Diploma -

Parkway South High School

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