LEON ANTHONY JR
Riverdale,GA
Summary
Dynamic customer service professional with a proven track record of cultivating exceptional relationships and delivering outstanding service in high-volume environments. Possesses strong skills in conflict resolution, strategic planning, and personnel supervision, complemented by a commitment to excellence and continuous growth. Adept at effective communication with diverse individuals and managing challenging customer interactions with tact and professionalism. Demonstrated ability to align corporate vision with operational success through the empowerment and development of teams, leveraging processes and technology to achieve desired outcomes.
Overview
14
14
years of professional experience
Work History
Coordinator, Keyholder
TJ Maxx, Staples
East Point, GA
01.2015 - 01.2023
- Served as a trusted team leader responsible for opening and closing store operations, including securing assets and preparing daily reports
- Supported front-end operations by handling customer transactions, returns, and issue resolution in a fast-paced retail environment; maintained store appearance and inventory levels through regular audits and restocking efforts
- Collaborated with management on scheduling, merchandising, and daily task delegation to support team productivity; Trained and coached new hires on POS systems, customer service procedures, and company policies
- Generated and maintained daily sales records, shift logs, and internal communications to ensure accurate reporting; managed cash drawers, reconciled registers, and made bank deposits following company policies
- Provided administrative support to store leadership, including filing, email correspondence, and report generation
- Ensured compliance with safety, security, and operational procedures by conducting regular audits and checklists
- Coordinated inventory shipments and organized the stockroom for efficient supply tracking and replenishment
Fire Control Technician
Navy
San Diego, CA
05.2009 - 05.2015
- Operated and maintained fire control systems for naval vessels, ensuring optimal functionality.
- Conducted routine inspections and diagnostic tests to identify system anomalies and enhance reliability.
- Collaborated with engineering teams to implement upgrades, improving overall system performance and safety protocols.
- Trained junior technicians on operational procedures, fostering skill development and knowledge sharing within the team.
Education
Associate of Arts - Computer Science
University of Phoenix
Tempe, AZ06-2024
Skills
- Administrative Support
- Interpersonal Skills
- Problem Solving
- Customer Service
- Telephone Etiquette
- Event Planning
- Sales
- Recordkeeping
- Inventory Management
- Customer Communication
- Decision-making
- Work Planning and Prioritization
- Customer service
- Multitasking and organization
- Data entry
- Relationship building
Timeline
Coordinator, Keyholder
TJ Maxx, Staples
01.2015 - 01.2023
Fire Control Technician
Navy
05.2009 - 05.2015
Associate of Arts - Computer Science
University of Phoenix