Overview
Work History
Education
Timeline
Generic

Cecelia Bonner

Philadelphia,PA

Overview

35
35
years of professional experience

Work History

Customer Service Specialist

Philadelphia Gas Works
10.2010 - 03.2021
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers about billing, payment processing and support policies and procedures.

Pre-Certification Specialist

Independence Blue Cross
05.2005 - 09.2009
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.

Senior Customer Service Representative

Independence Blue Cross
02.2000 - 05.2005
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Exceeded call monitoring expectations through accurate reporting and processing.

Customer Service Representative

Aetna US. Heath Care
10.1998 - 02.1999
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Review Clerk

Mellon Bamk
04.1997 - 10.1998
  • Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.

Medical Receptionist

Family Health Care
08.1986 - 10.1996
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.

Education

West Philadelphia High School
Philadelphia, PA

Timeline

Customer Service Specialist

Philadelphia Gas Works
10.2010 - 03.2021

Pre-Certification Specialist

Independence Blue Cross
05.2005 - 09.2009

Senior Customer Service Representative

Independence Blue Cross
02.2000 - 05.2005

Customer Service Representative

Aetna US. Heath Care
10.1998 - 02.1999

Review Clerk

Mellon Bamk
04.1997 - 10.1998

Medical Receptionist

Family Health Care
08.1986 - 10.1996

West Philadelphia High School

Similar Profiles

CREATE PROFILE
Cecelia Bonner