Cecelia Bonner
Philadelphia,PA
Overview
35
35
years of professional experience
Work History
Customer Service Specialist
Philadelphia Gas Works
10.2010 - 03.2021
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
Pre-Certification Specialist
Independence Blue Cross
05.2005 - 09.2009
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
Senior Customer Service Representative
Independence Blue Cross
02.2000 - 05.2005
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Exceeded call monitoring expectations through accurate reporting and processing.
Customer Service Representative
Aetna US. Heath Care
10.1998 - 02.1999
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Review Clerk
Mellon Bamk
04.1997 - 10.1998
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
Medical Receptionist
Family Health Care
08.1986 - 10.1996
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Answered multi-line phone system and greeted callers enthusiastically.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Education
West Philadelphia High School
Philadelphia, PATimeline
Customer Service Specialist
Philadelphia Gas Works
10.2010 - 03.2021
Pre-Certification Specialist
Independence Blue Cross
05.2005 - 09.2009
Senior Customer Service Representative
Independence Blue Cross
02.2000 - 05.2005
Customer Service Representative
Aetna US. Heath Care
10.1998 - 02.1999
Review Clerk
Mellon Bamk
04.1997 - 10.1998
Medical Receptionist
Family Health Care
08.1986 - 10.1996
West Philadelphia High School