CECELIA CASTILLO
FORT WORTH
Summary
Experienced and career focused leasing specialist with 6 plus years' experience. Knowledgeable in Fair Housing Laws and local regulations. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Community Manager
The Preserve at Willow Park
08.2022 - 02.2025
- Kept accurate records of all resident and tenant correspondence
- Followed up on delinquent tenants and coordinated collection procedures
- Completed final move-out walk-throughs with tenants to identify required repairs
- Processed security deposit refunds
- Oversaw monthly collections and maintain high payment rates by building positive relationships with residents.
- Budgeting and Cost Control
- Getting reports done in a timely manner.
- Scheduled regular maintenance repairs
- Overseeing and maintaining the whole Community
- Worked with maintenance staff to complete timely repairs and enhancements.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Planned events for residents.
Senior Leasing Manager
The Berkeley
04.2018 - 08.2022
- Managed daily and weekly marketing and leasing plans, for over 700 units
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Established key relationships with potential leasers and renters
- Collected, completed and processed lease applications
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Leasing Consultant
Springlake
03.2017 - 01.2018
- Responded to requests and scheduled appointments for property showings
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Distributed and followed up on tenant renewal notices
- Escalated major issues to property manager for immediate remediation
Leasing Consultant
Santa Rosa At Las Colinas
10.2016 - 02.2017
- Greeted clients, showed apartments, and prepared leases
- Responded to requests and scheduled appointments for property showings
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
Education
G.E.D -
Venture School
Arlington, TX05.2009
Skills
- LEADERSHIP
- SALES-ORIENTED
- CUSTOMER SERVICE
- TAA
- YARDI
- YIELDSTAR
- AIRM
- ONESITE
- REALPAGE
- RESMAN
- LRO
- CRM
- Closing
- Contract Negotiations
- Money Handling
- Sales Reporting
- Closing Oversight
- Community engagement
- Daily operations management
- Property management
- Financial budgeting and reporting
- Leasing and sales
- Vendor management
- Payment processing
- Administrative support
- Property tours
- Multitasking and organization
- Verbal and written communication
- Event planning
- Social media management
- Income and expense management
Accomplishments
Received "Honey Badger Award"-
December 2024, Ashland Greene, Dallas TX
An Employee who demonstrates characteristics associated with the tenacious and fearless honey badger, such as resourcefulness, persistence, and a "don't give up" attitude.
Timeline
Community Manager
The Preserve at Willow Park
08.2022 - 02.2025
Senior Leasing Manager
The Berkeley
04.2018 - 08.2022
Leasing Consultant
Springlake
03.2017 - 01.2018
Leasing Consultant
Santa Rosa At Las Colinas
10.2016 - 02.2017
G.E.D -
Venture School
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