CECELIA CORBETT
Richmond ,VA
Summary
Objective:
Polite and professional Call Center Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
12
12
years of professional experience
Work History
Admission Coordinator
The Laurels Of University Park
Richmond, Virginia
11.2016 - Current
- Excellent customer service and interpersonal communication skills, as well as a deeply ingrained passion for seniors.
- Proven ability to effectively handle multiple priorities with exceptional organizational and time management skills.
- Coordinates and manages the admission process for the facility and serve as the primary liaison to prospective patients, families and designated health care professionals.
- Ability to work in a team oriented environment as well as working independently.
- Maintain and build local and professional relationships and drive referrals as required.
- Increase and maintain overall census to remain at budget or exceed budget.
- Responded to customer requests via telephone and email.
- Communicated with staff and coworkers frequently about new admission and readmission.
- Followed up on potential clients and discharged clients for inpatient or outpatient therapy.
Executive Administrative Assistant
Team Placement
Fairfax, VA
11.2013 - 10.2015
- Oversaw daily office operations for nursing staff of 25 employees.
- Dictation for Physicians during clinic Maintained inventory of office & Clinical supplies Perform general clerical duties including organizing, filing, shredding & photocopying documents and files.
- Composed written correspondence and materials; create and update all departmental forms and prepare for web; prepare minutes, reports, statistical data, and other materials pertaining to the Nursing Department.
- Answered phones, responding to voice or e-mail messages, as well as sending and receiving faxes.
- Initiated daily process and tracked departmental forms such as purchase orders, personnel requisitions, travel authorization forms, supply requisitions, printing requests, and travel expense reimbursement vouchers.
- Scheduled appointments, meetings, send out meeting notices, arrange for catering services, and maintain the depart.
- Maintained accurate records of patient care, condition, progress and concerns.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Maintained accurate records of patient care, condition, progress and concerns.
Sales Representative/Admissions Coordinator
Grace Healthcare
Annandale, VA
05.2010 - 01.2013
- Utilized customer service and sales knowledge to attract and maintain business relationships in the health care industry.
- Took daily inbound calls and key-entered orders, faxes, back orders and credit memos for assigned accounts and clients.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
- Generated referrals by building relationships with physicians, long term care and assisted living facilities Markets medical services and programs.
- Documented patient information obtained from interviews.
- Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
Call Center Representative
Comprehensive Health Services Inc.
Reston, VA
10.2015 - 10.2016
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained Number% customer service satisfaction ratings through quality control.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Assisted Number customers by answering questions, responding to inquiries and handling telephone requests.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
Education
GED - undefined
Martin Luther King Jr. High School
New York, NY1994
Skills
- Patient-focused care and customer service-oriented
- Attention to detail and excellent communication skills
- Professional phone etiquette and courteous demeanor
- Excellent planner, coordinator and organizer
- Active listener, works well under pressure and strong multitasking skills
- Supervisory training
- Skilled in Microsoft office suite, Allscripts , Point click care and Navi Health
- Personable and outgoing
- Computer literacy
- Computer Skills
- Inbound and Outbound Calling
- Complaint resolution
- Sales expertise
- Route dispatch
- Multi-line phone talent
- Account management
- Service standard compliance
- Creative problem solving
Timeline
Admission Coordinator
The Laurels Of University Park
11.2016 - Current
Call Center Representative
Comprehensive Health Services Inc.
10.2015 - 10.2016
Executive Administrative Assistant
Team Placement
11.2013 - 10.2015
Sales Representative/Admissions Coordinator
Grace Healthcare
05.2010 - 01.2013
GED - undefined
Martin Luther King Jr. High School