Cecelia Enos
Wittmann,AZ
Summary
Experienced Shift Manager with 8+ years of leadership in fast- paced hospitality environments. Skilled in team supervision, schedule optimization, training, and conflict resolution. Known for driving operational efficiency and maintaining high standards in cleanliness, safety, and customer service
Overview
29
29
years of professional experience
1
1
Certification
Work History
Environmental Services Shift Manager
Tohono O'odham Gaming Enterprise
Glendale, Arizona
08.2019 - 01.2024
- Supervised daily housekeeping and maintenance operations for casino facilities.
- Led team meeting to address safety protocols and operational updates
- Managed staff scheduling, time-off approvals, and shift coverage
- Processed payroll and monitored labor costs to ensure budget compliance
- Resolved customer and staff issues with professionalism
Environmental Services Housekeeping Supervisor
Tohono O'odham Gaming Enterprise
Glendale, Arizona
10.2015 - 01.2024
- Trained new employees and monitored ongoing performance.
- Maintained supply inventory and coordinated with purchasing teams.
- Conducted quality checks and safety inspections.
- Collaborated with HR and department heads to meet staffing needs.
- Oversaw interview process and assisted with new hire onboarding.
Driver
Zbest Non Emergency Medical Transportation
Chandler, Arizona
08.2010 - 10.2015
- Transported clients safely to medical appointments and other destinations. Assisted passengers with mobility challenges entering and exiting vehicles, maintained cleanliness of the vehicle, logged details accurately in transportation management systems, followed safety protocols to ensure secure transportation for all passengers, provided friendly customer service to enhance client experience during rides.
Deli Clerk/Deli Assistant
Stop and Shop Supermarket
Dedham, Massachusetts
08.2000 - 03.2009
- Assisted customers with product selection and provided cooking suggestions.
- Operated slicing machines to ensure consistent product thickness and quality.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
Slot Attendant
Tohono O'odham Gaming Enterprise
Tucson, Arizona
06.1995 - 10.1999
- Greeted customers and provided them with information about the gaming machines.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Provided exceptional customer service to enhance guest experiences.
- Assisted guests with slot machine operations and inquiries.
- Monitored gaming floor for compliance with regulations and policies.
- Collected money from players and paid out winnings when necessary.
- Maintained accountability of money banks and released to assigned personnel.
Education
High School Diploma -
Baboquivari High School
Sells, AZ05-1985
Skills
- Staff supervision & Development
- Training Program Implementation
- Schedule & Time Management
- Workplace & Compliance
- Customer Service Excellence
- Conflict Resolution
- Inventory & Supply Management
- Payroll and HR Coordination
Certification
- Bloodborne Pathogens Training
- Title 31 Compliance (Casino Industry)
- Customer Service Excellence
Timeline
Environmental Services Shift Manager
Tohono O'odham Gaming Enterprise
08.2019 - 01.2024
Environmental Services Housekeeping Supervisor
Tohono O'odham Gaming Enterprise
10.2015 - 01.2024
Driver
Zbest Non Emergency Medical Transportation
08.2010 - 10.2015
Deli Clerk/Deli Assistant
Stop and Shop Supermarket
08.2000 - 03.2009
Slot Attendant
Tohono O'odham Gaming Enterprise
06.1995 - 10.1999
High School Diploma -
Baboquivari High School
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