Cecelia Garcia
Sunbury, Milwaukee,Ct.
Summary
I am seeking full-time employment to maintain a full-time position that offers professional challenges utilizing interpersonal skills, and problem-solving skills. Im a organized and a dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
BDC Service Representative
Schlossmann Honda City
Milwaukee, WI
01.2022 - Current
- Achieved high level of customer service by assisting customers and assessing needs.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Provided exceptional service with knowledge of products and services.
- Made average of [Number] outbound and inbound calls per day.
- Provided information about available products and services, membership details, and purchase advantages.
- Set up appointments with interested customers according to schedule availability.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
02.2018 - 04.2018
- Denny’s
- Worked in a team, and individually, to provide good customer service to all who entered
- Demonstrated flexibility with my willingness to help out wherever needed; such as, completing tasks in different areas, like the salad bar
- Additionally, maintained a clean area, work station, all while attending to customer needs.
Education
High School diploma -
Grandview High school
Skills
- Good Communication Skills
- Team Player
- Making Appointments
- Responsible
- Positive Attitude
- Activities
- Outbound Calling
- Operational Processes
- Effective Customer Communication
- Service Dispatching
- Reminder Calls
- Service Assistance
Timeline
BDC Service Representative
Schlossmann Honda City
01.2022 - Current
02.2018 - 04.2018
High School diploma -
Grandview High school