Microsoft 365
STACY ROBERTS
BDC Agent - Service
BEVERLY,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
BDC Service Representative
Prime Honda
Reading , MA
05.2010 - 01.2020
- Set up appointments with customers according to schedule availability
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Documented and detailed calls and complaints using call center's CRM database.
- Achieved high level of customer service by assisting customers and assessing needs.
- Provided exceptional service with knowledge of products and services.
Office Manager
F.J. Roberts Floors, Inc.
Wakefield , MA
01.1999 - 05.2010
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Adept at organizing meetings, managing inventory, and implementing office processes and procedures for small family owned business
- Possess strong multi-tasking skills, with ability to simultaneously manage various projects and schedules
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
Education
Associate Of Applied Science - Travel And Tourism, Hospitality Management
Endicott College
Beverly, MA 09.1980 - 05.1982
Skills
Appointment Scheduling
Product and service knowledge
Active Listening
Interpersonal Communication
Problem-Solving
Verbal and written communication
Conflict Resolution
Multitasking Abilities
Cultural Awareness
Good Telephone Etiquette
Software
X-Time Scheduling
Timeline
BDC Service Representative
Prime Honda
05.2010 - 01.2020
Office Manager
F.J. Roberts Floors, Inc.
01.1999 - 05.2010
Associate Of Applied Science - Travel And Tourism, Hospitality Management
Endicott College
09.1980 - 05.1982