Cecelia Ikhitte
Roswell,GA
Summary
Detail-oriented and customer focused professional with extensive experience in client intake, document verification, records management, and high-volume customer service. Proven ability to interview clients, gather and verify information, review applications and supporting documentation, maintain confidential records, and navigate multiple databases with accuracy. Strong background in banking, housing, healthcare, education, and administrative support environments. Skilled at resolving customer concerns, explaining policies and procedures, and serving diverse populations with professionalism and empathy.
Overview
23
23
years of professional experience
Work History
REAL ESTATE ADMINISTRATIVE CLERK
Waffle House Corporation
Norcross, GA
03.2026 - Current
- Scan, index, and organize physical and digital records into structured electronic filing systems.
- Maintain accurate digital case files and detailed work logs for tracking and audit purpose.
- Ensure completeness and accuracy of documentation prior to storage and retrieval.
- Support administrative projects and improve digital filing organization systems.
HOSPITAL AMBASSADOR (HEALTHCARE FOOD & NUTRITION)
HHS Food & Nutrition
Roswell, GA
04.2025 - 01.2026
- Assisted patients by identifying dietary needs and ensuring appropriate meal selections.
- Communicated effectively with patients, visitors, and healthcare staff in a fast-paced environment.
- Maintained confidentiality of sensitive patient information.
- Delivered timely service while addressing patient concerns and providing support.
BDC AGENT (CALL CENTER / INTAKE)
Ashbury Automotive Group
Duluth, GA
11.2024 - 04.2025
- Managed high-volume inbound calls while maintaining professional customer service standards.
- Collected, reviewed, and updated customer information within CRM systems.
- Scheduled appointments and explained processes, requirements, and service options.
- Documented customer interactions accurately and maintained detailed records.
- Resolved customer concerns through effective communication and problem solving.
TELLER
Family First Credit Union
Roswell, GA
08.2022 - 10.2024
- Processed high-volume financial transactions with strong attention to accuracy and regulatory compliance.
- Verified customer identification and supporting documentation to ensure eligibility and compliance requirements were met.
- Researched account discrepancies and resolved issues using internal databases and systems.
- Maintained confidentiality of sensitive financial information
- Delivered excellent customer service while managing multiple priorities.
LEASING CONSULTANT
Jamco Properties
Roswell, GA
05.2019 - 07.2022
- Processed housing applications and reviewed supporting documentation for completeness and accuracy.
- Verified income, employment, background information, and applicant qualifications.
- Conducted client interviews to gather information and determine eligibility status.
- Maintained organized applicant and tenant files in accordance with company policies.
- Prepared leasing documentation and ensured compliance with established procedures.
CASHIER
Sprouts Farmers Market
Roswell, GA
01.2017 - 04.2019
- Processed high-volume transactions accurately and efficiently.
- Provided exceptional customer service in a fast-paced retail environment.
- Balanced cash drawers and maintained accurate financial records.
PARAPROFESSIONAL
Fulton County Schools
Sandy Springs, GA
08.2003 - 12.2016
- Supported students, teachers, and administrators in a structured educational environment.
- Maintained student records and assisted with documentation and data organization
- Communicated effectively with parents, staff, and students from diverse backgrounds.
- Monitored compliance with school policies and procedures.
Education
Associate of Science - Business Administration
Atlanta Technical College
Atlanta, GASkills
- Client Intake & Interviewing
- Eligibility Review & Verification
- Application Processing
- Document Verification & Compliance Review
- Income Verification
- Case File Management
- Records Management
- Data Entry & Database Systems
- High-Volume Customer Service
- Conflict Resolution & De-escalation
- Confidential Information Handling
- Microsoft Word, Excel & Outlook
- CRM & Electronic Records Systems
Languages
English
Full Professional
Timeline
REAL ESTATE ADMINISTRATIVE CLERK
Waffle House Corporation
03.2026 - Current
HOSPITAL AMBASSADOR (HEALTHCARE FOOD & NUTRITION)
HHS Food & Nutrition
04.2025 - 01.2026
BDC AGENT (CALL CENTER / INTAKE)
Ashbury Automotive Group
11.2024 - 04.2025
TELLER
Family First Credit Union
08.2022 - 10.2024
LEASING CONSULTANT
Jamco Properties
05.2019 - 07.2022
CASHIER
Sprouts Farmers Market
01.2017 - 04.2019
PARAPROFESSIONAL
Fulton County Schools
08.2003 - 12.2016
Associate of Science - Business Administration
Atlanta Technical College