Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

Cecelia Walker

Rocky Mount,North Carolina

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Family Dollar
03.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Customer Service Representative

R&L Carriers
02.2020 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Front Desk Receptionist

Holiday Inn Hotel & Suites
02.2023 - 04.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.

Education

Continuing Education - Nail Tech

Edgecombe Community College
Tarboro, NC
05-2006

High School Diploma -

Nash Central High School
Nashville, NC
05-2006

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.

Timeline

Assistant Manager

Family Dollar
03.2025 - Current

Front Desk Receptionist

Holiday Inn Hotel & Suites
02.2023 - 04.2024

Customer Service Representative

R&L Carriers
02.2020 - 03.2025

Continuing Education - Nail Tech

Edgecombe Community College

High School Diploma -

Nash Central High School

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Cecelia Walker