Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
AssistantManager

Cecelia Woodis

Shiprock,New Mexico

Summary

Knowledgeable Administrative Assistant with background in facilitating patient access and appointment scheduling. Proven track record in streamlining administrative processes and enhancing patient satisfaction through effective communication. Demonstrated ability to manage patient records and coordinate with healthcare providers efficiently.

Professional with solid experience in access management and customer service. Demonstrated ability to streamline processes, enhance patient experiences, and support administrative efficiency. Strong focus on team collaboration, adaptability, and achieving results. Reliable, with skills in scheduling, data entry, and conflict resolution.

Healthcare professional with solid foundation in patient access and administrative support. Recognized for improving patient intake processes and ensuring smooth operations in healthcare settings. Collaborative team member known for adaptability and focus on delivering accurate and timely service. Proficient in patient scheduling, records management, and insurance verification.

Overview

15
15
years of professional experience

Work History

Customer Access Representative

Presbyterian Medical Services
06.2025 - Current
  • Streamlined patient information processing to ensure precise data entry and timely updates in electronic health records.
  • Coordinated interactions between patients and healthcare providers, enhancing service delivery and fostering positive patient experiences.
  • Implemented efficient scheduling practices to optimize clinic operations and ensure timely patient access.
  • Analyzed and refined insurance verification workflows to support accurate billing and reduce claim rejection rates.

Caregiver

Roots Healthcare
04.2023 - 11.2023
  • Title: Caregiver
  • Salary: 18.00
  • Supervisor: Jared Foutz
  • Duties: Taking care of Uranium miner patient, personal hygiene, meal preparation, Transport patient to Appointments, etc.
  • Assisted clients with daily living activities, promoting independence and enhancing quality of life.
  • Developed personalized care plans in collaboration with healthcare teams to address individual client needs.
  • Maintained accurate documentation of client progress and care provided, ensuring compliance with health regulations.
  • Implemented safety protocols and infection control measures, reducing risks within caregiving environment.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Customer Service Representative

San Juan Regional Heart Center
10.2021 - 04.2023
  • Supervisor: LA Donna Noakes
  • Title: Customer Service Representative
  • Salary: 15.10
  • Duties: Establish and maintain effective relationships with all internal and external customers, patients, physicians and other healthcare workers, Patient check in and checkout, entering data correctly and efficiently, including Demographics and patient insurances, maintains medical records, reports and files as required, Answered multiple phone lines with courtesy and efficiency, takes and distributes messages.
  • Properly refers calls to providers and other staff members, collects balance due from patients, including co-pays, co-insurances and outstanding balances, performs accurate accounting of daily deposits and verification of cash on hand, generate daily reports and verifies accuracy of the data reported, discusses financial responsibility with patient and/or guarantor and sets up payment arrangements in accordance with SJRMC policies, follows protocol for opening and closing clinic. Appointment scheduling, demonstrates Competency in the scheduling module and perform scheduling as per physician specific protocol, Insurance verification, verifies patient insurance coverage in accordance with clinic protocol and demonstrates competencies in both manual and electronic verification methods, billing rejections, processing billing rejections in a timely and accurate manner, Mail processing, process mail each day in an accurate and timely manner, obtains referrals, pre-certifications and authorizations, maintains accurate documentation, demonstrates ability to properly file medical records, scanning duties in a timely manner, assured appropriate levels of office supplies are maintained and other duties as assigned by the supervisor.
  • Resolved customer inquiries regarding medical services and procedures, ensuring clarity and satisfaction.
  • Managed appointment scheduling using electronic health record systems to optimize patient flow and service delivery.
  • Collaborated with healthcare teams to address patient concerns, enhancing overall care experience and communication.
  • Developed training materials for customer service best practices that enhanced team performance and client satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Medical Support Assistant

Northern Navajo Medical Center
12.2018 - 04.2020
  • Supervisor: Natalie Cambridge 505-368-6808
  • Title: Medical Support Assistant
  • Salary: 16.83
  • Duties: Maintain medical records, reports and files as required, Appointment scheduling, Check in-check out pts, verifies pt. insurance Coverage, set up schedules for physicians, Mail out appointment letters To patients, update information on pt. charts, answer telephone calls, Work in the call center when scheduled, each month send out bulk mailings To patients that were put on the waiting list, work in a very fast-paced environment, Remain calm under pressure, and all other assigned duties.

Caregiver

Roots Healthcare
07.2016 - 10.2018
  • Supervisor: Jared Foutz
  • Salary: 18.00 hourly
  • Duties: Assisted with activities of daily living for former uranium workers including bathing, grooming, feeding, personal hygiene, toileting and transferring of clients. Offered companionship and emotional support while assisting with daily living. Successfully managed multiple tasks while providing quality service to clients in a timely manner. Transporting clients to appointments.

Caregiver

Loyal Care Agency
01.2010 - 07.2017
  • Supervisor: Lanelle Sandoval
  • Salary: 15.00 hourly
  • Duties: Assisted with activities of daily living for former uranium workers including bathing, grooming, feeding, personal hygiene, toileting and transferring of clients. Offered companionship and emotional support while assisting with daily living. Successfully managed multiple tasks while providing quality service to clients in a timely manner. Transporting clients to appointments.

Medical Support Assistant

Northern Navajo Medical Center
01.2010 - 03.2008
  • Supervisor: Kevin Bartlett (505)-368-6550
  • Title: Medical Support Assistant
  • Salary: 13.41 hourly
  • Duties: Worked in the Emergency room, kept track of all new patients that came in to be seen, ordered charts on RPMS, stamp PCC, assisted in ordering labs, x-rays, CT scans, cultures, EKG’s, answer phone calls, assist as chart runner to pharmacy, assisted taking patients to the rooms when admitted, assist in their ER when pt. leaves, make sure all Charts and orders are signed before sending charts back to medical records, and all clerical duties assigned by the supervisor

Caregiver

Southwest Private Services
07.2005 - 08.2007
  • Supervisor: Gail Benally
  • Salary: 9.68 Hourly
  • Title: Caregiver
  • Duties: Taking care of the elderly in their homes, meal prep, transporting clients to appointments and assisting with their personal hygiene.

District Court Clerk

Shiprock District Family Court
08.2006 - 06.2007
  • Supervisor: Ethel Laughing
  • Salary: 13.01 hourly
  • Title: District Court Clerk
  • Duties: Maintained all domestic violence files, scheduled court hearings and protection orders, answered phone calls, collect monies for restitutions, maintained all schedule flow of hearings, recordings of hearings, and worked closely with the judges, translating for Elders when needed and other clerical duties as assigned.

Administrative Assistant

Shiprock Associated Schools
05.2004 - 02.2005
  • Supervisor: Freda Nells
  • Salary: 12.53 hourly
  • Title: Administrative Assistant
  • Duties: Memos, letters to parents, answered phone calls, minutes of the meeting, time sheets, set up appointments for parents to speak with principal and other general Office duties as assigned.

Member Service Representative

Lifecourse Health Plans
03.2001 - 03.2000
  • Supervisor: Dennis Gross
  • Salary: 9.00 hourly
  • Title: Member Service Representative
  • Duties: Provided member education regarding the health plans, assist members with issues, benefit information, provider information, PCP selection, grievance and appeals process, member enrollment, performed other duties as requested by the plan manager.

Customer Service Representative/Immediate Care Center

San Juan Regional Medical Center
08.1999 - 03.2000
  • Supervisor: Bill Tyson
  • Title: Customer Service Representative/Immediate Care Center 4820 E Main, Farmington, NM 87402
  • Duties: Registering Pts, obtaining and verify authorizations, approvals and referrals, CPT and ICD-9 Coding, open/close office, end of day account balancing, maintained Confidential department records, and other duties as assigned.

Education Secretary

San Juan Regional Medical Center
03.2000 - 06.1997
  • Supervisor: Ruth Lippincott
  • Title: Education Secretary
  • Duties: CEARP provider ship for nursing continuing education, prepare final registration list, collect monies, invoices, approve education benefit requests according to the policy, Prepare packets, schedule/proctor mandatory pharmacology/IV Therapy exams for the nursing personnel, prepare ACLS/BLS/PALS notebooks, and administer/coordinate proctor exams for independent study module program, prioritize equipment needs, classroom reservations, bulk mailings, maintained library system and other duties as assigned.

Transportation Secretary

Central consolidated Schools/ Transportation Department (Temp)
01.1993 - 05.1993
  • Supervisor: Jeffery Hunt
  • Title: Transportation Secretary
  • Duties: Worked with lotus program, two-way radio, trip tickets, answered phone calls, Balance budget, timesheets, and other duties assigned.

Education

High School -

Farmington High School
Farmington, NM
01-1987

Associate of Applied Science - Business Education

San Juan College
Farmington, NM
01-1997

No Degree - Physical Therapy Assistant Classes

San Juan College
Farmington, NM
01-2025

Skills

  • Professionalism and ethics
  • Documentation accuracy
  • Patient registration
  • Insurance verification
  • Medical terminology
  • Data entry proficiency
  • Appointment scheduling
  • Healthcare systems
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Team collaboration
  • Friendly and outgoing
  • HIPAA compliance
  • Verbal and written communication
  • Money handling
  • Electronic health records
  • Intake assessment

Interests

Sewing, crocheting, and flower arrangements

Languages

navajo
Native or Bilingual

Timeline

Customer Access Representative

Presbyterian Medical Services
06.2025 - Current

Caregiver

Roots Healthcare
04.2023 - 11.2023

Customer Service Representative

San Juan Regional Heart Center
10.2021 - 04.2023

Medical Support Assistant

Northern Navajo Medical Center
12.2018 - 04.2020

Caregiver

Roots Healthcare
07.2016 - 10.2018

Caregiver

Loyal Care Agency
01.2010 - 07.2017

Medical Support Assistant

Northern Navajo Medical Center
01.2010 - 03.2008

District Court Clerk

Shiprock District Family Court
08.2006 - 06.2007

Caregiver

Southwest Private Services
07.2005 - 08.2007

Administrative Assistant

Shiprock Associated Schools
05.2004 - 02.2005

Member Service Representative

Lifecourse Health Plans
03.2001 - 03.2000

Education Secretary

San Juan Regional Medical Center
03.2000 - 06.1997

Customer Service Representative/Immediate Care Center

San Juan Regional Medical Center
08.1999 - 03.2000

Transportation Secretary

Central consolidated Schools/ Transportation Department (Temp)
01.1993 - 05.1993

Associate of Applied Science - Business Education

San Juan College

High School -

Farmington High School

No Degree - Physical Therapy Assistant Classes

San Juan College
Cecelia Woodis