Celeste Rodriguez
Grants,NM
Summary
Dynamic Customer Access Representative with a proven track record at Presbyterian Medical Group, excelling in patient registration and appointment scheduling. Recognized for enhancing patient satisfaction through exceptional customer service and meticulous documentation accuracy. A collaborative team player, adept at multitasking and maintaining HIPAA compliance in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Customer Access Representative
Presbyterian Medical Group
Grants, NM
01.2025 - Current
- Improved patient satisfaction by efficiently managing appointment scheduling and registration processes.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
- Promoted a welcoming atmosphere for all patients by addressing their needs professionally while maintaining a compassionate demeanor.
- Fostered a positive workplace environment by actively participating in team meetings, sharing ideas for improvement, and offering support to colleagues when needed.
- Contributed to the facility''s reputation for quality care by consistently exceeding customer service expectations through prompt assistance and problem resolution efforts.
- Assisted in reducing administrative errors through meticulous attention to detail in data entry tasks related to billing codes, service charges, and demographics.
- Maintained accurate patient records, ensuring timely access to vital information for healthcare professionals.
Detention Officer
Corecivic Inc.
Milan, NM
09.2023 - 08.2024
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing, and physical well-being of inmate
Money Service Booth Clerk/Cashier
Smiths Food And Drug
Grants, NM
12.2010 - 09.2023
- Resolved customer issues in a timely manner, demonstrating strong problem-solving skills and professionalism.
- Strengthened relationships with patrons through attentive service, fostering a welcoming atmosphere at each interaction point.
- Assisted in training new employees, ensuring they were well-prepared for their roles as Booth Clerks.
- Improved booth appearance by adhering to cleanliness standards; kept workspaces neat and organized throughout shifts.
- Provided clear communication regarding policies and procedures; answered inquiries accurately while maintaining professionalism.
- Maintained accurate financial records by diligently tracking all transactions and balancing cash drawers daily.
- Enhanced customer experience by efficiently managing booth operations and providing prompt assistance.
- Advised guests about available products and services to meet individual needs.
- Handled high volume of incoming and outgoing telephone calls to meet daily business demand.
- Organized files and completed paperwork for each service action.
- Handled money, sent money transfers, worked with western union and handled money orders.
Education
High School Diploma - General
Aztec Home Schooling
Albuquerque, NM02.2019
Skills
- Professionalism and ethics
- Documentation accuracy
- Patient registration
- Insurance verification
- Appointment scheduling
- Follow-up skills
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Patient check-in
- Phone and email etiquette
- Flexible schedule
- Data entry
- Payment processing
Timeline
Customer Access Representative
Presbyterian Medical Group
01.2025 - Current
Detention Officer
Corecivic Inc.
09.2023 - 08.2024
Money Service Booth Clerk/Cashier
Smiths Food And Drug
12.2010 - 09.2023
High School Diploma - General
Aztec Home Schooling