Summary
Overview
Work History
Education
Skills
Timeline
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Samiah Taylor

Alamogordo,NM

Summary

Compassionate and motivated professional with strong experience in customer service, sales, and team leadership. Naturally drawn to behavioral health and medical support roles, with a growing interest in the behavioral side of healthcare. While my direct experience in behavioral health is limited, I’m deeply interested in expanding my knowledge and skills in this area. I’m eager to learn and grow within a role that allows me to support others and make a meaningful impact. My background includes caregiving, team collaboration, and working in fast-paced environments, and I bring a calm, grounded presence to every situation. My personal and volunteer experiences have shaped a strong sense of empathy and understanding, which I hope to continue building as I grow in the behavioral health space.

Overview

5
5
years of professional experience

Work History

Customer Access Representative

Presbyterian Medical Group
09.2024 - 06.2025
  • Provided customer support by answering inquiries and resolving issues efficiently.
  • Assisted in scheduling appointments and managing patient records using electronic systems.
  • Learned operational procedures to ensure accurate data entry and patient information handling.
  • Collaborated with team members to enhance communication and streamline workflow processes.
  • Participated in training sessions to develop understanding of healthcare regulations and compliance standards.
  • Maintained confidentiality of sensitive information while adhering to privacy policies.
  • Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.

Sales Representative Team Leader

Tcc Wireless
06.2022 - 11.2024
  • Led sales team in developing and implementing strategies to increase customer engagement
  • Trained new representatives on product knowledge and effective sales techniques
  • Monitored team performance, providing constructive feedback to enhance productivity
  • Collaborated with marketing department to align promotional activities with sales goals
  • Top 3 Sales Rep in all of New Mexico stores

Host/Line Cook

Johnny Carinos
03.2021 - 02.2023
  • Greeted and seated guests, ensuring positive first impressions and optimal dining experiences.
  • Managed reservation systems, optimizing table turnover and enhancing customer satisfaction.
  • Coordinated with kitchen and waitstaff to streamline service flow and address guest needs promptly.
  • Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Sandwich Artist

Subway
10.2020 - 05.2022
  • Crafted customized sandwiches, ensuring adherence to customer specifications and dietary needs.
  • Operated food preparation equipment safely and efficiently to maintain kitchen workflow.
  • Maintained cleanliness and organization of workspace, following health and safety regulations.
  • Assisted in inventory management, tracking ingredients for optimal stock levels.
  • I was prompted to Shift lead just months after starting due to my attendance and leadership

Education

Diploma -

Alamogordo High School
Alamogordo, NM
05.2022

Skills

  • Professionalism and ethics
  • Documentation accuracy
  • Patient registration
  • Insurance verification
  • Time management
  • Problem-solving
  • Critical thinking
  • Maintaining safe environment
  • Meal preparation
  • Infant care experience
  • Activity planning
  • Schedule management
  • Following directions
  • Diaper changing

Timeline

Customer Access Representative

Presbyterian Medical Group
09.2024 - 06.2025

Sales Representative Team Leader

Tcc Wireless
06.2022 - 11.2024

Host/Line Cook

Johnny Carinos
03.2021 - 02.2023

Sandwich Artist

Subway
10.2020 - 05.2022

Diploma -

Alamogordo High School

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Samiah Taylor