Cecelia Yee
Medford,MA
Summary
Dynamic and detail-oriented professional with extensive experience at Star Market, excelling in customer service and inventory management. Proven ability to enhance shopping experiences through effective communication and teamwork. Recognized for training new staff and maintaining high standards of store organization, resulting in improved customer satisfaction and reduced spoilage rates.
Overview
3
3
years of professional experience
Work History
Grocery Clerk
Star Market
05.2022 - Current
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Stocked shelves efficiently, ensuring products were organized and easily accessible to customers.
- Trained new clerks on store policies, operational procedures, and customer service best practices.
- Monitored product expiration dates and conducted regular inventory checks to ensure freshness and quality.
- Resolved customer complaints promptly, enhancing satisfaction and fostering repeat business relationships.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Collaborated with team members to optimize inventory management and minimize stock discrepancies.
Scan Coordinator Clerk
Star Market
05.2022 - Current
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Managed the implementation of new products into the system, ensuring accurate pricing information from the start.
Education
Business And Management, Economics
Simmons University
Boston, MA05-2028
High School Diploma -
Arlington Catholic High School
Arlington, MA05-2024
High School Diploma -
Matignon High School
Cambridge, MA05-2024
Skills
- Customer service
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Punctual and reliable
- Flexible schedule
- Heavy lifting
- Training and mentoring
- Fast learner
- Positive attitude
- Time management
Accomplishments
- Designed eye-catching product displays, helping to increase merchandise visibility to the customer.
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Experimenting with different creative mediums, like oil pastels, paint, and chalk colored pencils , to expand skills and techniques
- Crafting and DIY Projects
- Gym Workouts
- Team Sports
- Gardening
- I like working with my hands and fixing things
- Reading
Timeline
Grocery Clerk
Star Market
05.2022 - Current
Scan Coordinator Clerk
Star Market
05.2022 - Current
Business And Management, Economics
Simmons University
High School Diploma -
Arlington Catholic High School
High School Diploma -
Matignon High School