Cecelia Burkett
Houston,TX
Summary
Versatile strategic professional with expertise in customer service resolution and process optimization. Proven ability to quickly learn new software and adapt to diverse organizational environments. Strong track record in developing client relationships and effectively solving complex problems.
Overview
8
8
years of professional experience
Work History
Associate Director Residence Life and Housing (RLH)
Univ. of Mary Washington
Fredericksburg, VA
05.2023 - Current
- Led cross-departmental initiatives to enhance student engagement and retention, fostering a supportive campus community.
- Collaborated with director-level administration to align and implement strategic objectives.
- Identified and implemented process improvement opportunities, streamlining systems and enhancing service delivery.
- Primary de-escalation point for all elevated facility and occupancy-related matters - involving cross-departmental coordination and direct client communication
- Served as primary contact for housing contract inquiries and atypical housing requests, ensuring timely and effective communication.
- Primary decision-maker on committee deliberating contract cancellation petitions in compliance with RLH and university policies.
- Directly supervise two professional staff members and a dozen student staff.
- Facilitated discussions to gather input for strategic planning, evaluating and defining departmental and divisional goals.
- Update client-facing online content annually, enhancing user experience and accessibility of housing information.
Coordinator of Housing Operations Residence Life and Housing
Univ. of Mary Washington
Fredericksburg, VA
05.2019 - 05.2023
- Managed 2000-2500 student housing contracts annually using Ellucian Banner and StarRez software, ensuring accurate and efficient processing.
- Execute daily data audits to ensure accuracy of all active student housing records.
- Develop and implement procedures to enhance annual housing process, resulting in increased student participation.
- Compiled quarterly reports to analyze historical and current departmental statistics on housing contracts, informing data-driven decisions.
- Created and executed promotional campaigns for student housing selection, enhancing visibility and engagement across campus.
- Coordinate logistics for over 750 early arrival students, ensuring smooth transitions.
- Collaborate with multiple departments to address atypical requests during recruitment and onboarding.
- Forecast ten-year revenue projections using historical data trends to inform strategic planning.
Coordinator of Housing Operations (Acting)/Senior Office Assistant
Univ. of Mary Washington
Fredericksburg, VA
01.2019 - 04.2019
- Coordinated planning and implementation of marketing, financial, and operational projects that enhanced departmental effectiveness.
- Managed email communications for the department, addressing inquiries to facilitate timely responses.
- Leveraged departmental software to resolve student concerns effectively.
Education
Bachelor of Science - Business Administration; Business French Minor
University of Mary Washington
Fredericksburg, VA05-2019
Skills
- Housing program administration
- Strategic planning
- Project management
- Data analysis and forecasting
- Data-driven decision making
- Contract negotiation
- Cross-department collaboration
- Client relationship management
- Client support
- Customer service
- Crisis intervention
- Conflict resolution
Accomplishments
- Service Award, SEAHO (Southeastern Association of Housing Officers)
Personal Information
Languages
French
Timeline
Associate Director Residence Life and Housing (RLH)
Univ. of Mary Washington
05.2023 - Current
Coordinator of Housing Operations Residence Life and Housing
Univ. of Mary Washington
05.2019 - 05.2023
Coordinator of Housing Operations (Acting)/Senior Office Assistant
Univ. of Mary Washington
01.2019 - 04.2019
Bachelor of Science - Business Administration; Business French Minor
University of Mary Washington