Cheryl Wiggins
Norfolk,VA
Summary
Detail-oriented Housing Specialist with extensive understanding of both temporary and permanent relocation needs. Successful at negotiating rental agreements, assisting with applications and educating clients. Committed to sticking to client budgets and finding housing quickly.
Overview
2026
2026
years of professional experience
1984
1984
years of post-secondary education
Work History
Housing Specialist
Norfolk Redevelopment and Housing Authority
Norfolk
11.2006 - 04.2025
- Provided housing assistance to low-income families and individuals.
- Conducted eligibility interviews for housing programs and services.
- Assisted clients in completing housing applications and paperwork.
- Coordinated with community resources to enhance client support services.
- Resolved tenant issues through mediation and conflict resolution techniques.
- Maintained accurate records of client interactions and program compliance.
- Educated clients on housing rights and available resources.
- Collaborated with local agencies to streamline service delivery processes.
- Conducted assessments to determine eligibility for rental assistance programs.
- Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
- Monitored compliance with applicable regulations and laws governing housing programs.
- Maintained accurate records, files, and reports of program activities.
- Assisted in the implementation of public housing policies and procedures.
- Provided training sessions on topics such as fair housing laws, tenant rights and responsibilities.
- Prepared correspondence, forms, and presentations as needed.
- Reviewed applications and documents for accuracy and completeness.
- Found affordable housing options for individuals and families.
- Provided technical advice on affordable housing issues.
- Advised clients on their rights as tenants in accordance with local laws and regulations.
- Verified assets and income for applicants.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
Secretary
Dekalb County Government
Decatur, Georgia
09.1999 - 10.2005
- Managed daily office operations and maintained organized filing systems.
- Coordinated meetings and scheduled appointments for staff and management.
- Assisted in preparing reports and documents for various departments.
- Handled incoming correspondence and directed inquiries to appropriate personnel.
- Utilized office software to create presentations and manage data effectively.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Office Manager and other staff members.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Greeted visitors and directed to appropriate location or person.
- Created and updated spreadsheets to track and report data.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Handled confidential documents with discretion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
US Army
Personnel Administration Specialist
Norfolk, VA
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
Education
Associate of Science - Business Administration
Old Dominion University
Norfolk, VA 08.2011 - 06.2014
Granby High School
Norfolk, VASkills
- Housing program administration
- Eligibility assessments
- Conflict resolution
- Fair housing compliance
- Case management
- Tenant rights education
- Documentation management
- Policy implementation
- Interagency collaboration
- Data entry accuracy
- Effective communication
- Time management
- Housing policy expertise
- Lease administration
- Homelessness solutions
- Housing counseling
- Eviction prevention
- Fair housing regulations
- Section 8 administration
- US Army Personnel Management
- Tax Practitioner
- Consultant
Timeline
Associate of Science - Business Administration
Old Dominion University
08.2011 - 06.2014
Housing Specialist
Norfolk Redevelopment and Housing Authority
11.2006 - 04.2025
Secretary
Dekalb County Government
09.1999 - 10.2005
US Army
Personnel Administration Specialist
Granby High School