Cecil Andino

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Collaborated with team members to achieve monthly sales targets.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
• Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
• Coordinated sales promotions and events to drive store traffic and increase sales volume.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
• Led team meetings focused on sales techniques and product features, boosting overall team performance.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
• Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
• Managed inventory to ensure product availability, contributing to uptick in sales.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Generated revenues yearly and effectively capitalized on industry growth.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
• Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
• Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
• Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Improved team productivity by introducing innovative project management tools and techniques.
• Enhanced company's market position by identifying and pursuing new business opportunities.
• Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
• Expanded business into new markets, cond
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Reduced operational risks while organizing data to forecast performance trends.
• Raised property accuracy and accountability by creating new automated tracking method.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reported issues to higher management with great detail.

• Developed strong relationships with clients by providing exceptional customer service and timely communication.
• Conducted open houses to showcase properties, generating interest and attracting potential buyers.
• Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
• Communicated with clients to understand property needs and preferences.
• Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
• Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Generated leads through networking events, building a strong referral base for future business opportunities.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Provided guidance to first-time homebuyers, ensuring a smooth process from beginning to end.
• Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
• Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
• Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
• Prepared comprehensive comparative market analyses for clients, helping them make informed decisions about their property''s value.
• Assisted clients with preparing their homes for sale by offering advice on staging and minor improvements that increase value.
• Guided clients through due diligence periods by addressing concerns promptly and efficiently resolving any issues that arose during negotiations or inspections.
• Maximized property exposure with professional photography services, eye-catching marketing materials, and targeted online advertisements.
• Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
• Coordinated appointments to show marketed properties.
• Expanded client base by actively participating in industry-related organizations and events, fostering connections within the local real estate community.
• Generated leads for sales and rental properties through cold calls and referrals.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Collaborated with fellow real estate agents to share listings and find the perfect match for both buyers and sellers.
• Increased property sales by conducting thorough market research and identifying potential buyers.
• Assisted sellers in navigating the complexities of short sales and foreclosures, providing support and guidance throughout each step of the process.
• Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
• Worked closely with mortgage brokers to ensure financing options were available and understood by clients throughout the transaction process.
• Informed home buyer of sales, construction and warranty processes.
• Maintained connections with clients to encourage repeat business and referrals.
• Advertised client properties through websites, social media, and real estate guides.
• Negotiated, facilitated, and managed real estate transactions.
• Conducted comprehensive market analysis to identify opportunities for investors.
• Advised clients on market conditions and property value for informed decision-making.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
• Presented purchase offers to sellers for consideration.
• Reviewed market research data and changed sales plans accordingly.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Reviewed and executed confidential documents, contracts and disclosures.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Developed and implemented marketing strategies to maximize sales and attract new clients.
• Developed new business and managed new and existing clients.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Prepared and presented contracts and other legal documents to clients.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
• Coordinated appointments to show tenants and buyers prospective homes.
• Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
• Conducted weekly open houses and provided feedback to sellers on potential buyers.
• Performed home evaluations and developed competitive market analysis for individual homes.
• Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Collaborated with stakeholders to complete property sales and purchases.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Generated revenues yearly and effectively capitalized on industry growth.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
• Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
• Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
• Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Improved team productivity by introducing innovative project management tools and techniques.
• Enhanced company's market position by identifying and pursuing new business opportunities.
• Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
• Expanded business into new markets, cond
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Reduced operational risks while organizing data to forecast performance trends.
• Raised property accuracy and accountability by creating new automated tracking method.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reported issues to higher management with great detail.

• Seasoned cut lumber to prevent wood shrinkage or warping.
• Operated forklift to load, unload and move timber supplies from one destination to another.
• Sorted and arranged logs and timber according to sizes and wood type to allow for easy identification.
• Guided lumber from sawing machine into conveyor to transport material to trimmer saw.
• Used power saws, circular saws and sanders to cut and trim raw logs into desired sizes and shapes.
• Rolled logs onto carriages and adjusted position of logs to cut wood according to set dimensions.
• Conducted inspection of logs to identify defects and indicate areas for removal.
• Preserved unprocessed logs by temporarily placing logs in water ponds.
• Utilized kiln machines to dry and extract water from lumber.
• Maintained accurate records of processed and unprocessed logs and inventory using [Software] and [Software].
• Applied preservatives on surface of lumber to protect against wood pests and moisture.
• Used trimmer to straighten edges of cut lumber.
• Contributed to the development of new milling techniques, leading to more efficient production methods and improved product quality.
• Enhanced product quality through regular inspections and adjustments to machinery, resulting in increased customer satisfaction.
• Evaluated new milling technologies and equipment, making recommendations for purchases that would improve efficiency and product quality.
• Implemented process controls that ensured consistent product quality across multiple production runs, enhancing customer satisfaction levels.
• Participated in industry events and conferences, staying up-to-date on the latest trends and best practices within the milling profession.
• Improved milling efficiency by implementing preventative maintenance procedures and optimizing equipment usage.
• Streamlined production processes by identifying bottlenecks and implementing process improvements, increasing overall productivity.
• Optimized scheduling of machine usage, reducing downtime and improving overall productivity in the milling operation.
• Conducted thorough analysis of milling data trends, identifying areas for improvement and recommending appropriate corrective actions when necessary.
• Coordinated with suppliers to ensure timely delivery of high-quality raw materials at optimal prices, contributing to cost savings for the company.
• Closely monitored energy consumption during milling processes, implementing energy-saving measures that reduced overall operational costs.
• Assisted in the design of customized milling solutions for clients with unique requirements, creating tailored products that met specific client needs.
• Provided training and mentorship to junior millers, fostering a culture of continuous learning and skill development among team members.
• Implemented lean manufacturing principles within the mill operation, reducing waste and inefficiencies while maximizing productivity.
• Maintained a safe working environment by enforcing strict adherence to safety protocols and conducting regular safety training sessions for employees.
• Reduced waste by closely monitoring raw materials and adjusting production processes accordingly.
• Maintained open lines of communication with clients, addressing any concerns or issues promptly and professionally to ensure high levels of satisfaction.
• Managed inventory levels effectively, ensuring adequate stock of raw materials while minimizing waste due to spoilage or obsolescence.
• Collaborated with cross-functional teams to troubleshoot issues and develop solutions for complex milling problems.
• Monitored machine operations to identify malfunctions and troubleshoot accordingly.
• Trained and supervised junior colleagues on proper machine operations.
• Delivered finished products that met quality control standards and customer requirements.
• Calculated dimensions, tolerances and other requirements for machine setups.
• Updated daily logs and discussed activities such as output, materials usage and equipment concerns to address and resolve problems affecting production.
• Moved controls to properly position tools and workpieces, set specific feeds, and determine cut depths for optimal operations.
• Protected team members and boosted performance by safely operating equipment in accordance with company compliance measures.
• Enhanced cuts made by CNC machinery through accurate equipment setup, tool positioning, and production monitoring.
• Removed workpieces from machines and checked for conformity with specifications using measuring instruments such as microscopes, calipers and micrometers.
• Removed, sharpened and replaced worn cutting tools to maintain precise cutting tolerances.
• Operated CNC milling and planing machines to produce precision parts and instruments.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
• Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Reduced operational risks while organizing data to forecast performance trends.
• Raised property accuracy and accountability by creating new automated tracking method.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reported issues to higher management with great detail.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Navigated multiple computer systems and applications to find information.
• Streamlined call response times for improved customer experience through effective communication techniques.
• Logged call information and solutions provided into internal database.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

DIPLOMA MEDICAL ASSISTANCE (PHLEBODOMIST)

SCHOOL NAME DOVER BUSINESS COLLEGUE

ROUTE 4 WEST PARAMUS NEW JERSEY