Cecila Phillips
Webster,FL
Summary
Detail-oriented office administration and customer service professional with proven success in optimizing workflows and enhancing operational efficiency. Strong background in delivering high-quality service and training employees to improve performance. Focused on streamlining processes to elevate client experiences and support organizational objectives.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Assistant Office Manager
GAP Building Services
Dade City, Florida
06.2025 - Current
- Coordinated daily operations to ensure efficient workflow and team collaboration.
- Assisted in developing training materials for new staff onboarding processes.
- Led team meetings to discuss project updates and address employee concerns.
- Implemented process improvements to streamline customer service interactions and responses.
- Facilitated communication between departments to enhance project alignment and execution.
- Resolved customer inquiries and issues with professionalism and effective problem-solving skills.
- Ensured compliance with safety regulations and company policies.
CNA/Scheduler II
Premier Community HealthCare Group
Dade City, Florida
03.2022 - 06.2025
- Facilitated effective communication with patients and families regarding care plans.
- Documented patient care services through accurate charting in designated areas.
- Ensured HIPAA compliance to protect the confidentiality of patient information.
- Coordinated appointment schedules for patients and healthcare providers to optimize flow.
- Managed multiple calendars to enhance staff availability and patient scheduling efficiency.
- Collaborated with clinical staff to improve scheduling processes and procedures.
- Trained new staff on scheduling tools and best practices for operational excellence.
- Maintained positive relationships with staff while ensuring compliance with scheduling policies.
Care Giver/Scheduler/Coordinator
Assisting Hands Serving Pasco and Pinellas County
Land O' Lakes, Florida
03.2019 - 03.2022
- Coordinated schedules for caregivers and clients across Pasco and Pinellas counties.
- Managed appointment changes, ensuring timely communication with staff and clients.
- Scheduled home visits to facilitate in-home care services efficiently.
- Collaborated with team members to resolve scheduling conflicts effectively.
- Utilized scheduling software to optimize caregiver assignments based on client needs.
- Maintained accurate records of appointments, cancellations, and client preferences.
- Assisted in training new staff on effective scheduling processes and tools used.
- Developed streamlined workflows for managing caregiver availability and client requests.
Legal Assistant
The Florida Law Group
Tampa, Florida
11.2017 - 03.2019
- Organized legal documents for case preparation and attorney review.
- Managed client communications and scheduled appointments efficiently.
- Maintained case files ensuring compliance with legal protocols.
- Developed office procedures to enhance workflow and document tracking.
- Proofread drafts of legal documents for grammatical accuracy.
- Scanned physical documents into electronic format for secure storage.
- Reviewed and prepared various legal documents, including contracts and motions.
- Participated in client interviews, documenting information gathered during questioning.
Care Companion / Med. Technician
West Winds/Rosecastle of Zephyrhills
Zephyrhills, Florida
02.2013 - 01.2016
- Provided companionship and support to residents during daily activities.
- Assisted with personal care tasks, including grooming and hygiene.
- Engaged residents in recreational and social events to enhance well-being.
- Monitored resident health and reported changes to nursing staff promptly.
- Maintained clean and safe environment for all residents.
- Documented daily activities and observations in care logs accurately.
- Managed medication reminders according to prescribed schedules for clients.
- Collaborated with care staff to ensure consistent quality of care.
Care Companion/ Med. Technician
Edwinola Assited Living Facility
Dade City, Florida
06.2014 - 09.2015
- Assisted residents with daily living activities, including bathing, grooming, and toileting.
- Maintained clean, safe environments through regular housekeeping and laundry tasks.
- Documented resident observations and health status changes accurately and promptly.
- Collaborated with healthcare staff to ensure comprehensive care tailored to resident needs.
- Communicated effectively with families regarding updates on resident care and facility operations.
- Provided companionship and emotional support to enhance residents' quality of life.
- Responded swiftly to emergency situations, ensuring safety for clients and staff.
- Administered medications and monitored vital signs according to prescribed schedules.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL06-2000
Bachelor of Science - Nursing
Keiser University
Lakeland, FLSkills
- Office administration and management
- Customer service excellence
- Process optimization
- Employee training and coaching
- Document organization
- Appointment scheduling
- Active listening skills
- Time management strategies
- Attention to detail
- Data entry and input
- Clear communication skills
Certification
CNA License
Timeline
Assistant Office Manager
GAP Building Services
06.2025 - Current
CNA/Scheduler II
Premier Community HealthCare Group
03.2022 - 06.2025
Care Giver/Scheduler/Coordinator
Assisting Hands Serving Pasco and Pinellas County
03.2019 - 03.2022
Legal Assistant
The Florida Law Group
11.2017 - 03.2019
Care Companion/ Med. Technician
Edwinola Assited Living Facility
06.2014 - 09.2015
Care Companion / Med. Technician
West Winds/Rosecastle of Zephyrhills
02.2013 - 01.2016
High School Diploma -
Zephyrhills High School
Bachelor of Science - Nursing
Keiser University