Cecilia Collins
Columbus,GA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Augusta, GA
04.2019 - 05.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained up-to-date records of all transactions related to SME activities.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Utilized computer technology to handle high volume of calls in a timely manner.
Education
High School Diploma -
Independence High School
Charlotte, NC06-2018
Bachelor of Science -
Southern New Hampshire University
Hooksett, NHSkills
- Account updating
- Scheduling
- Complaint resolution
- Data collection
- Call center operations
- Calm demeanor
- De-escalation techniques
- Inbound and outbound calling
- Call center procedures
- Researching
- Live chat support
- Microsoft PowerPoint
- Punctuality and reliability
- Documentation
- High-energy attitude
Timeline
Customer Service Representative
Teleperformance USA
04.2019 - 05.2024
High School Diploma -
Independence High School
Bachelor of Science -
Southern New Hampshire University
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