Cecilia DeLuna
Orlando,FL
Summary
Dedicated and experienced professional with a background in direct support, advocacy, and volunteer leadership. Proven ability to engage and assist clients in diverse settings. Effective communicator with strong problem-solving skills. Seeking to contribute skills and experience to a dynamic team.
Personable and highly adaptable, bringing strong analytical abilities and collaborative spirit. Proficient in data analysis and project management, with solid grasp of industry-specific software. Committed to driving impactful results and contributing to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Videophone Specialist
CCSI - Community Crisis Services Inc
Hyattsville, MD
12.2023 - Current
- Thoroughly and accurately complete statistics sheet on each call.
- Documents and completes homeless forms, protective services forms, suicide forms, regular caller forms, etc.
- Keeps updated by reading the communication log and other data available.
- Multi-task between documents and video-based technology and communicate with remote team workers.
- Abides by all hotline policies and procedures, uses American Sign Language Line, has good communication skills, shows empathy to all callers/clients.
- Provide counseling, information, resources, and referrals to callers.
- Works holidays as needed and assists in maintaining 24/7 shift coverage.
- Performs other duties as requested from time to time but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI.
Direct Support Professional (DSP)
Anixter Center
Chicago, IL
08.2023 - 12.2023
- Engaged and assisted clients with daily living activities, ensuring personal, medical, and community needs were met.
- Implemented dynamic, person-centered client programming across multiple domains.
- Planned and executed community-based activities, adhering to individual client goals.
- Collaborated with co-workers on clients' needs and maintained a safe work environment.
COA Advocate (DV)
Chicago Hearing Society
Chicago, IL
09.2022 - 05.2023
- Provided crisis intervention and short-term counseling to Deaf, DeafBlind, and Hard of Hearing victims of violent crimes.
- Advocated for victims within the criminal justice system and facilitated communication access.
- Arranged and presented educational programs on victim rights and services.
- Implemented data collection procedures for documenting crimes against individuals.
Education
High school diploma -
Colorado School For The Deaf And Blind
Colorado Springs, CO05.2017
Skills
- Effective listening and resolution
- Experienced with Microsoft Office tools
- Documentation management
- Crisis Intervention
- Analytical thinking
- Case Management
- Collaborating with individuals with disabilities
- Effective organizational skills
- Expert problem solving
- Professional assistant background
- Typing speed of 45 WPM
Certification
- Applied Suicide Intervention Skills Training (ASIST)
- Crisis Intervention
- Driver's License
Languages
English
American Sign Language
Timeline
Videophone Specialist
CCSI - Community Crisis Services Inc
12.2023 - Current
Direct Support Professional (DSP)
Anixter Center
08.2023 - 12.2023
COA Advocate (DV)
Chicago Hearing Society
09.2022 - 05.2023
High school diploma -
Colorado School For The Deaf And Blind