Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Open To Work

Cecilia Diaz

Casselberry,FL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Driver AdvocateCustomer Service RepresentativeSales Associate

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Casselberry, FLOrlando, FL
Open to relocation: No

Important To Me

Career advancementWork-life balanceHealthcare benefits401k matchPaid time offPaid sick leave

Summary

Customer-focused professional with expertise in customer relationship management. Enhance customer satisfaction and loyalty through effective communication and innovative solutions. Resolve complaints efficiently and utilize CRM software for issue tracking and timely follow-ups.

Overview

6
6
years of professional experience

Work History

Driver Advocate

NovaCharge
601 S Lake Destiny Rd, FL
06.2022 - Current
  • Resolved customer complaints, ensuring customer satisfaction through effective communication and problem-solving.
  • Utilized CRM software to track customer issues and ensure timely follow-up.
  • Documented customer interactions to create reliable reference points for team use.
  • Collaborated with IT teams to improve training resources and tools, enhancing support for customer interactions.
  • Designed AI-driven support agent to cut expenses linked to live customer service
  • Investigated and resolved customer disputes through detailed analysis and documentation.
  • Collaborated with internal teams to resolve complex customer requests or complaints quickly and effectively.
  • Resolved escalated customer issues in a professional manner.
  • Utilized problem solving skills to address customer issues quickly and efficiently.

Team Member

The UPS Store
Miami, FL
04.2021 - 06.2022
  • Delivered customer service that enhanced client satisfaction and loyalty.
  • Operated point-of-sale systems for accurate transaction processing.
  • Coordinated with team members to optimize inventory management and maintain stock levels.
  • Handled packaging and shipping operations, ensuring timely and accurate deliveries.
  • Operated printing equipment for various materials and projects.

Team Member

McDonald's
Miami, FL
10.2020 - 04.2021
  • Assisted customers with orders, contributing to accurate transactions and overall satisfaction.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Collaborated with team members to streamline service during peak hours.
  • Operated kitchen equipment and tools safely and efficiently during high-demand periods.
  • Maintained cleanliness of work areas, enhancing customer experience and safety.
  • Restocked supplies, ensuring availability for customer convenience during service.
  • Trained new employees on proper food handling and safety procedures.

Education

Associate of Arts - Computer Science

Valencia College
Orlando
12-2024

High School Diploma -

John A Ferguson Senior High School
Miami
06-2022

Skills

  • Customer relationship management
  • CRM software utilization
  • Documenting interactions
  • Effective communication
  • Relationship building
  • Customer rapport
  • Conflict resolution
  • Problem solving
  • Team collaboration

Languages

Spanish
Limited

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Driver Advocate

NovaCharge
06.2022 - Current

Team Member

The UPS Store
04.2021 - 06.2022

Team Member

McDonald's
10.2020 - 04.2021

Associate of Arts - Computer Science

Valencia College

High School Diploma -

John A Ferguson Senior High School

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Cecilia Diaz