Sandra Reed-Nelson
2618 Betsy Way Rancho Cordova,CA
Summary
Accomplished Driver Advocate and Home Care Provider, recognized for exceptional customer service and safe driving practices, including a clean driving record from Divine Right Transportation /Department of Motor Vehicles. Expert in navigational systems and route planning, enhanced company reputation and patient well-being through punctuality, reliability, and compassionate care. Maintained professional standards in all interactions, fostering trust and long-term relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver Advocate
Divine Right Transportation
07.2021 - 06.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Home Care Provider
Self Employed -Sandy's Care Home Health Specialist
04.2014 - 07.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
Education
High School Diploma -
Healdsburg High
Healdsburg, CA06.1985
Bachelor of Arts - Early Childhood Education
Mendocino College
Ukiah, CA05.1989
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Safe Driving Practices
- City and non-city driving
- Defensive Driving
- Safety Protocols
- Traffic laws knowledge
- Route Planning
- Driving in Adverse Conditions
- Navigational Systems and GPS
- Punctual and Reliable
Certification
Defensive Driving /Winter Weather Driving
Human Relations
HIPPA
Gender Equality / Sensitivity Training
Transfer Care for Mobility Impaired
Basic First Aid / CPR
Vehicle Maintenance / Emergency Care Kit
Timeline
Driver Advocate
Divine Right Transportation
07.2021 - 06.2024
Home Care Provider
Self Employed -Sandy's Care Home Health Specialist
04.2014 - 07.2023
High School Diploma -
Healdsburg High
Bachelor of Arts - Early Childhood Education
Mendocino College