Cecilia Dinkel
Goodview ,VA
Summary
Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and team leadership. Enhanced financial performance through effective P&L management and labor cost controls. Spearheaded training programs that elevated customer service standards, fostering a motivated and efficient team dedicated to excellence.
Overview
30
30
years of professional experience
Work History
General Manager
Mcdonalds
Roanoke Va
01.1996 - Current
Managed payroll operations for restaurant, supporting financial performance through profit and loss analysis. Assisted in hiring management and staff Also I did the scheduling to improve team efficiencyand Labor cost. Implemented food cost strategies by coordinating supply orders. Conducted training programs to enhance customer service standards. Promoted safety protocols to safeguard guests and crew members
Education
High School Diploma -
Franklin Co. High
Rocky Mount, VA06.1986
Skills
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
Leadership and team building
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Motivation
- Schedule management
- Labor cost controls
- Customer retention
- Process improvements
Accomplishments
I have took the Rest. With Assists help from 2.1 to 6 Mill. I have several Store Mgrs running other Mcd in the area I have won several Outstanding Manager over the yrs
Timeline
General Manager
Mcdonalds
01.1996 - Current
High School Diploma -
Franklin Co. High