Overview
Work History
Timeline
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Cecilia Dyet

South Jordan,UT

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Salt Lake Express
05.2009 - 03.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Research Analyst

Zions Bancorporation
10.2008 - 11.2009
  • Analyzed statistical data using both modern and traditional methods.
  • Developed and maintained research partnerships to expand knowledge and access to information.
  • Researched and resolved various Banking operational outages
  • Researched and resolved incoming outage problems submitted by the Federal Reserve and various Financial Institutions

Timeline

Customer Service Representative

Salt Lake Express
05.2009 - 03.2016

Research Analyst

Zions Bancorporation
10.2008 - 11.2009

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Cecilia Dyet