Cecilia Dyet
South Jordan,UT
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Salt Lake Express
05.2009 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Research Analyst
Zions Bancorporation
10.2008 - 11.2009
- Analyzed statistical data using both modern and traditional methods.
- Developed and maintained research partnerships to expand knowledge and access to information.
- Researched and resolved various Banking operational outages
- Researched and resolved incoming outage problems submitted by the Federal Reserve and various Financial Institutions
Timeline
Customer Service Representative
Salt Lake Express
05.2009 - 03.2016
Research Analyst
Zions Bancorporation
10.2008 - 11.2009