Cecilia Espinoza
Canal Winchester,OH
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Recruiting Specialist
Luxor Staffing
11.2023 - 08.2024
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed data entry tasks with accuracy and efficiency.
- Used computer software to store and retrieve data.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
Collections Agent
Payday Loans
10.2021 - 11.2023
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Prepared and submitted legal documents to initiate court proceedings.
Baker
Sweet Dough Cafe
01.2019 - 10.2021
- Complied with health and safety codes to protect staff and customers.
- Maintained accurate inventory of baking supplies and ingredients.
- Trained and supervised new employees on bakery operations and procedures.
- Operated and maintained bakery equipment, including ovens and mixers.
- Operated cash registers and processed payments accurately.
- Cleaned and maintained kitchen equipment and oven.
- Processed customer orders and payment transactions.
Education
High School Diploma -
Citrus High School
2018
Skills
- Appointment Scheduling
- Call Management
- Complaint resolution
- Data Entry
- Documentation
- Call Center Operations
- Team Development
- Customer Service
- Account Investigation
- Database Maintenance
- Computer software repair
- Computer Skills
Timeline
Recruiting Specialist
Luxor Staffing
11.2023 - 08.2024
Collections Agent
Payday Loans
10.2021 - 11.2023
Baker
Sweet Dough Cafe
01.2019 - 10.2021
High School Diploma -
Citrus High School
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