Cecilia Garcia
Spanaway,WA
Summary
Reliable, energetic, and resourceful manager with over four years of experience demonstrating outstanding leadership skills and financial knowledge. Providing leadership, and expertise in client services. Well-diverse in multifamily management, sales, customer service, and relationship-building.
Overview
12
12
years of professional experience
Work History
Community Manager
Mill Creek Residential Trust LLC
12.2022 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Prepare and lead calls with owners, investors, and asset management
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Created policies and procedures for successful community management.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Communicated effectively with owners, residents, and on-site associates.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Vendor Contracts and project coordination.
- Conduct interviews and hiring of associates.
Assistant Community Manager
Mill Creek Residential Trust LLC
11.2021 - 12.2022
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Fill in as needed for Community Manager
- Process invoices, financial move-outs, and month end reports
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Assist the manager with daily task and managing the leasing and maintenance team.
Leasing Consultant
Mill Creek Residential Trust LLC
01.2021 - 11.2021
- Greeted clients, showed apartments, and prepared leases.
- Managed over 80 new prospect leads daily.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Planned special events such as parties for resident retention.
- Achieved over $4 per square foot on all rental homes.
Leasing Consultant
Legacy Partners Residential
08.2019 - 07.2020
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Helped stabilized new community in less than a year by achieving an average of 8 leases per week.
Assistant Manager of Operations
American Lion Transportation, INC
12.2011 - 08.2013
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Maintain financial accounts by processing daily sales and making bank deposits.
- Efficiently coordinated daily departures with timely dispatch of transportation buses.
- Promptly respond to customer inquiries in person, via phone, email, and social media.
Education
Associate of Science - Business Administration
Central Texas College
Killeen, TX12.2019
High School Diploma -
Desert Pines High School
Las Vegas, NV06.2011
Skills
- Daily Operations Oversight
- Maintenance Oversight
- Staff Training
- Client Service and Support
- Resident Relations
- Employee Performance Management
- Leasing and Sales
- Conflict Handling
- Staff Management
- Calendar Management
- Promotional Planning
- Payment Processing
- Customer Relationship Management
- Business Development
- Employee Recruitment
- Contract Negotiation
- Proficient in Microsoft Office Programs
- Administrative Abilities
- Time Management
- Vendor Management
- Property Inspections
- Public Relations
- Brand Development
- Budget Management
- Project Management
- Team Leadership
- Conflict Resolution
- Community Engagement
- Event Coordination
- Dispute Handling
- Financial Oversight
- Critical Thinking
- Fair Housing Mandates
- Employee Motivation and Guidance
- Operations Management
- Financial Budgeting and Reporting
Accomplishments
- Orchestrated and led the successful sale of a multi-million dollar asset, showcasing strong managerial and coordination skills
- Made the 1% Elite ORA Power Ranking by ensuring costumer satisfaction .
- Got nominated and selected for Mill Creek's Assistant Community Manager Program in 2022
- Achieved over $5.00 per square foot on leased homes
- Consistently achieved and surpassed budgetary objectives by effectively managing revenue, expenses, and occupancy goals. Implemented strategic financial planning and resource allocation, contributing to the financial health and success of the organization. Demonstrated a proven track record of meeting fiscal targets while ensuring optimal operational efficiency and client satisfaction
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Community Manager
Mill Creek Residential Trust LLC
12.2022 - Current
Assistant Community Manager
Mill Creek Residential Trust LLC
11.2021 - 12.2022
Leasing Consultant
Mill Creek Residential Trust LLC
01.2021 - 11.2021
Leasing Consultant
Legacy Partners Residential
08.2019 - 07.2020
Assistant Manager of Operations
American Lion Transportation, INC
12.2011 - 08.2013
Associate of Science - Business Administration
Central Texas College
High School Diploma -
Desert Pines High School
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