Felicity Alexander
AUBURN,WA
Summary
Dedicated Regional Manager with 18 years of property management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Community Manager
Mill Creek Residential Trust LLC
07.2020 - 10.2022
- Set up for opening of 228-unit, 7 story, 2 building, mixed use, mid-rise on Broadway in Capitol Hill with 20% MFTE
- Create high level pricing analysis with pricing recommendations for market rate and MFTE, template adopted portfolio wide
- Completed lease up in Redmond, 300-unit, 5 story luxury mid-rise, receiving 3 awards in 2022 for Best Multiple on MCR Cash Invested, Best Gross Profit Margin, and Best Gross Profit per Home
Senior Property Manager
Holland Partner Group
08.2018 - 07.2020
- Managed 354-unit, garden style, 27 building property spread across 33 acres in the Klahanie HOA
- Beginning average occupancy at 89.83% in Sept, achieved 94.07% in less 90 days by December 10th, closed 2019 at YTD average of 94.82%
- YTD 2019, Reduced budgeted concessions by 55.3%, Bad Debt by 52.5%, Increased Income by 6.9% or $562,964, Reduced expenses by 4.2% or $60,634
Community Manager
Essex Property Trust
08.2014 - 06.2018
- 2015 Award winner for Essex Community of the year, 2016 Award winner for Essex Innovator of the year
- Sat on ACM committee, contributed to the learning and development of over 50 assistant managers in PNW
- Developed many resident retention and reputation management programs custom to clientele
Portfolio Manager
MS Real Estate Company
05.2014 - 07.2014
- Oversaw management of corporate office while responsible for 14 mixed use buildings in greater Seattle area
- Portfolio consisted of Apartment Buildings, Duplexes, Single Family, Shared Housing and Commercial Space
Managing Director
Crossbeam Investments LLP
05.2011 - 02.2014
- Facilitated smooth operation of the property management company during takeover of 6 new properties turning a residential portfolio of 4 multi-family buildings totaling 795 units and 3 commercial buildings totaling 200,000 sq ft into a viable company
- Set up corporate cell phone plan, email, employee benefits, HR systems, payroll, and bank administration for 20 accounts
- Responsible for training of 40 associates and 10 contractors, accounting, budget creation and Yardi Voyager 7.0 implementation for all sites
Business Manager
American Management Services Dba Pinnacle
12.2009 - 04.2011
- 10% increase in income within the first 90 days; continued improvement of 3% every month through 2010
- Decreased vacancy loss by 26% in the first 90 days; back within budget within 9 months
- 2011 Emerald Awards nominee for Community Manager of the Year
Education
Associate of Arts - Communications
- Phi Theta Kappa-Pi Sigma Chapter
- Study Abroad: Korea, English Teacher
Skills
- Associate Lifecycle Training and Management
- Multi-Site Property Operations Including Lease Up, Sales, Renovation and Affordable
- Expert Market Knowledge
- Yardi Super User and Proficient in Commonly Used Property Management Software Platforms
Certification
Certified Notary Public
Accredited Residential Manager-ARM
Certified Apartment Portfolio supervisor-CAPS
Timeline
Community Manager - Mill Creek Residential Trust LLC
07.2020 - 10.2022
Senior Property Manager - Holland Partner Group
08.2018 - 07.2020
Community Manager - Essex Property Trust
08.2014 - 06.2018
Portfolio Manager - MS Real Estate Company
05.2014 - 07.2014
Managing Director - Crossbeam Investments LLP
05.2011 - 02.2014
Business Manager - American Management Services Dba Pinnacle
12.2009 - 04.2011
Highline Community College - Associate of Arts, Communications
Certified Notary Public
Accredited Residential Manager-ARM
Certified Apartment Portfolio supervisor-CAPS
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