Summary
Work History
Education
Skills
Languages
Timeline
Generic

Cecilia Gonzalez Villareal

Eagle Pass,TX

Summary

Successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Work History

Administrative Assistant to the CFO

J&J construction services
07.2024 - Current
  • Assisted in budget planning and tracking, resulting in better financial control and accurate forecasting.
  • Expedited invoice processing by developing a system for tracking payments and reconciling discrepancies efficiently.

Cashier

Ross Dress For Less
06.2024 - Current
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Human Resources Assistant

Texas A&m University-san Antonio
01.2023 - 06.2023
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Answered and redirected incoming phone calls for office.

Customer Service Cashier

Chick-fil-A
03.2021 - 08.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Education

Bachelor of Business Administration - Business Administration

Universidad Autonoma Del Noreste
Piedras Negras Coahuila, Mexico
07.2026

High School Diploma -

Eagle Pass High School
Eagle Pass, TX
05.2022

CBP Explorers
Eagle Pass, TX
08.2021 - 08.2024

Skills

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Time management skills

Reliability and punctuality

Integrity and honesty

Relationship building and management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Assistant to the CFO

J&J construction services
07.2024 - Current

Cashier

Ross Dress For Less
06.2024 - Current

Human Resources Assistant

Texas A&m University-san Antonio
01.2023 - 06.2023

CBP Explorers
08.2021 - 08.2024

Customer Service Cashier

Chick-fil-A
03.2021 - 08.2021

Bachelor of Business Administration - Business Administration

Universidad Autonoma Del Noreste

High School Diploma -

Eagle Pass High School

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Cecilia Gonzalez Villareal