LATAVIA DONALDSON-JACKSON
Brooklyn
Summary
Research-oriented administrative professional with 5+ years of experience supporting healthcare and public health executives through data collection, documentation management, project coordination, and operational analysis. Experienced preparing reports, synthesizing information from multiple sources, maintaining confidential records, and supporting quality improvement initiatives. Recognized for strong analytical thinking, exceptional organization, and the ability to manage multiple priorities while producing accurate, well-documented work.
Overview
8
8
years of professional experience
Work History
Administrative Assistant to the CFO
Fund for Public Health/DOHMH
Brooklyn
10.2024 - Current
- Research, compile, and synthesize information for executive communications, presentations, and briefing materials.
- Review information, research, and documents submitted for executive review for accuracy and completeness.
- Coordinate reports, spreadsheets, and presentations by researching and organizing information from multiple operational sources for the Finance Deputy Commissioner and other Agency leadership.
- Facilitate preparation for meetings including senior agency and division staff through research and coordination of relevant materials with high attention to detail and understanding of audience and desired outcomes.
- Maintain highly accurate confidential records and improve document retrieval and tracking processes for the Division of Finance.
- Maintain accurate and complete data and records to support executive decision-making through organized documentation.
- Plan, and manage special events and executive travel, including researching and coordinating logistics, and entering associated data into systems.
- Lead onboarding for new hires within the Division by serving as the primary point of contact, providing guidance on onboarding requirements, distributing required materials, and ensuring compliance with organizational policies and personnel documentation requirements.
- Coordinates responses from Finance to public inquiries by reviewing relevant historical documentation and maintaining accurate records.
Lead Patient Care Coordinator
American Infusion Centers
11.2023 - 10.2024
- Validated clinical and insurance information to ensure complete and accurate documentation.
- Reviewed prior authorizations and billing documentation while ensuring regulatory compliance.
- Analyzed workflow trends to improve scheduling efficiency and patient access.
- Researched and created process documentation and leadership resources that strengthened team performance.
Executive Administrative Assistant
Maimonides Medical Center
11.2022 - 11.2023
- Prepared executive reports, agendas, correspondence, and presentation materials.
- Conducted background research and gathered supporting documentation for strategic initiatives.
- Tracked project timelines and coordinated onboarding documentation for clinicians.
- Supported quality improvement efforts through documentation review and standardized processes.
Patient Experience Manager
Mindful Care
06.2021 - 11.2022
- Collected, analyzed, and reported operational metrics to identify trends and improvement opportunities.
- Led cross-functional projects focused on patient experience and operational performance.
- Prepared leadership reports with data-driven recommendations.
- Supervised staff while monitoring compliance with organizational standards.
Team Lead/Patient Care Coordinator
ModernMD Urgent Care
01.2020 - 06.2021
- Supervised team of 18 patient care coordinators, 8 Medical assistants, and 2 radiologist technicians.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Completed fees and services appropriately on new admissions, changes, or additions to therapy on ongoing patients.
- Effectively communicated referrals and patient information to all departments.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Medical Receptionist
Park Slope Center for Mental Health
10.2018 - 01.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information for dissemination.
Education
Bachelor of Science - Biobehavioral Health, Health Policy & Administration
Penn State University
Skills
- Research Support
- Writing
- Background Research
- Project Coordination
- Documentation Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Process Improvement
- Quality Assurance
- HIPAA Compliance
- Executive Support
Timeline
Administrative Assistant to the CFO
Fund for Public Health/DOHMH
10.2024 - Current
Lead Patient Care Coordinator
American Infusion Centers
11.2023 - 10.2024
Executive Administrative Assistant
Maimonides Medical Center
11.2022 - 11.2023
Patient Experience Manager
Mindful Care
06.2021 - 11.2022
Team Lead/Patient Care Coordinator
ModernMD Urgent Care
01.2020 - 06.2021
Medical Receptionist
Park Slope Center for Mental Health
10.2018 - 01.2020
Bachelor of Science - Biobehavioral Health, Health Policy & Administration
Penn State University