CECILIA GUTIERREZ
Overview
6
6
years of professional experience
Work History
Sales Associate Team Leader
Gruene Cross CBD
07.2021 - 01.2024
- Grew sales and boosted profits by 12% from previous each year, applying proactive management strategies and enhancing sales training.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales, returns and inventory availability.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
South Texas Community Organizer
PPTV
01.2019 - 11.2019
- Increased supporter base by 3,000 and engaged volunteers with volunteer prospect rate of 60% and repeat engagement rate of 10% percent
- Managed and facilitated all 1-1s, trainings, and coordination of volunteer base
- Created independently operating volunteer teams (data, rapid response, leadership, general)
- Facilitated volunteer participation in successful Paid Sick Leave campaign in San Antonio
- Facilitated volunteer engagement in campaigns for Rep. Ray Lopez and run off candidate Dr.Eliz Markowitz
- Managed all San Antonio recruitment goals for statewide conferences and events
- Spoke with community organizations to boost outreach and highlight programs successes
- Conducted community trainings and workshops to promote different programs and educate public on available services
Field Organizer
MOVE Texas
03.2018 - 10.2018
- Achieved 98% of 6,000 voter registration goal in 7 months by registration deadline (Oct 9th, 2018)
- Expanded MOVE Texas operations and established name-brand recognition in Guadalupe and Hays county on 2 universities and with surrounding community partners
- Recruited and trained 8 young fellows/interns on complex Texas voter registration law, basic community organizing skills, and professional development
- Managed and supervised all organizing plans, strategizing, community relations, and event planning for Texas State University and Texas Lutheran University in Guadalupe and Hays county
- Created management plans, handbooks, training documents and leadership program templates which standardized operations in both counties
- Organized and supervised National Voter Registration Day on Texas State University and Texas Lutheran University with collective total of 1,217 voters registered in single day
- Managed all data collection and entry for Hays and Guadalupe county
Skills
- Needs analysis
- Relationship building
- Account management
- Interpersonal communication skills
- Performance improvement
- Dispute Resolution
- Service Upselling
- Customer Relationship Management (CRM)
Timeline
Sales Associate Team Leader
Gruene Cross CBD
07.2021 - 01.2024
South Texas Community Organizer
PPTV
01.2019 - 11.2019
Field Organizer
MOVE Texas
03.2018 - 10.2018
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