Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Cecilia Gutierrez

Lyford,Texas

Summary

Motivated individual with excellent communication skills looking to leverage prior experience in customer service in a new role.

Overview

6
6
years of professional experience

Work History

Call Center Agent, Inbound Sales

STRATEGIC DENTAL EXECUTIVES, LLC
02.2025 - 04.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Responded proactively and positively to rapid change.
  • Coordinated appointment scheduling for patients' dental concerns.
  • Ensured patients maintained current dental hygiene appointments.

CASHIER

Lyford Superette
03.2022 - 11.2022
  • Managed cash transactions with accuracy and efficiency in a fast-paced retail environment.
  • Maintained a clean and organized work area to ensure a pleasant shopping experience for customers.

ASSISTANT

City of Lyford
07.2019 - 08.2019
  • Provided excellent customer service by addressing inquiries and concerns in a friendly and professional manner.
  • Resolved customer complaints or issues promptly and to their satisfaction.
  • Assisted with event planning and coordination.
  • Prepared reports and presentations for meetings.
  • Provided exceptional customer service and support to clients and visitors.
  • Prepared and maintained reports and documentation for record-keeping.

Education

HIGH SCHOOL DIPLOMA -

Lyford High School
Lyford, TX
01.2020

Skills

  • Customer assistance
  • Goal oriented
  • Computer skills
  • Typing speed
  • Call handling
  • Customer service
  • Resolving issues
  • Inbound phone calls
  • Answering questions
  • Gathering information
  • Data entry

Personal Information

Date of Birth: 11/15/01

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Call Center Agent, Inbound Sales

STRATEGIC DENTAL EXECUTIVES, LLC
02.2025 - 04.2025

CASHIER

Lyford Superette
03.2022 - 11.2022

ASSISTANT

City of Lyford
07.2019 - 08.2019

HIGH SCHOOL DIPLOMA -

Lyford High School

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