Cecilia Herrera
Marysville
Summary
Professional in gaming and hospitality industry, brings valuable experience in managing cage operations, ensuring regulatory compliance, and enhancing operational efficiency. Known for fostering team collaboration and adapting to dynamic environments while maintaining focus on accuracy and security. Key skills include leadership, attention to detail, and problem-solving.
Overview
5
5
years of professional experience
Work History
Cage Supervisor
Tulalip Gaming Organization
Tulalip, WA
03.2026 - Current
- Supervised daily operations of cage department, ensuring compliance with gaming regulations and internal policies.
- EEnsure adherence to Title 31 and anti-money laundering protocols.
- Monitored cash flow, identifying discrepancies and implementing corrective actions to maintain accuracy.
- Manage shift schedules and assign duties to cage cashiers.
- Trained and mentored staff on cash handling procedures and customer service best practices.
- Coordinated with security team to address any incidents or irregularities in the cage area promptly.
- Coordinate with table games and slot departments for fill needs
Sportsbook Dual-Rate Supervisor
Tulalip Gaming Organization
Marysville, WA
11.2023 - 03.2026
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Trained and mentored staff on Draftkings operational procedures and customer service excellence.
- Cultivated and sustained professional relationships with patrons.
- Collaborated with various department leaders across multiple TGO properties with a focus on guest satisfaction.
Sportsbook Writer
Tulalip Gaming Organization
Tulalip, WA
10.2022 - 11.2023
- Managed daily till balance of $50,000, ensuring accurate cash handling.
- Placed and cashed sports wagers for guests, enhancing customer experience.
- Fostered positive interactions with diverse casino guests to promote customer satisfaction.
Food Hall Attendant - Barista
Tulalip Gaming Organization
Tulalip, WA
08.2021 - 10.2022
- Preparation of Starbucks menu items.
- Utilizing and maintaining an automatic espresso machine.
- Providing satisfactory customer service.
- Accurate cash handling and processing transactions using a POS system.
- Following food safety regulations and maintaining a sanitary beverage station.
Education
High school diploma -
Foss high school
Tacoma, WA06-2021
Skills
- Gaming regulations
- Math and cash handling
- Microsoft Outlook
- POS systems
- Microsoft Word
- Computer skills
- Computer skills
- Employee relations
- Customer engagement
- Hospitality
- Customer engagement
Timeline
Cage Supervisor
Tulalip Gaming Organization
03.2026 - Current
Sportsbook Dual-Rate Supervisor
Tulalip Gaming Organization
11.2023 - 03.2026
Sportsbook Writer
Tulalip Gaming Organization
10.2022 - 11.2023
Food Hall Attendant - Barista
Tulalip Gaming Organization
08.2021 - 10.2022
High school diploma -
Foss high school