Brianne Madrid
Las Vegas
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
14
14
years of professional experience
Work History
Assistant Supervisor (Cage)
Durango Casino and Resort
Las Vegas
12.2023 - 07.2025
- Assisted in managing daily operations and staff scheduling at the casino.
- Monitored guest satisfaction and addressed concerns promptly to ensure quality service.
- Facilitated communication between departments to streamline operational processes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
- Processed credit applications and verified financial information for accuracy.
- Assisted customers with inquiries regarding credit policies and payment options.
Assistant Supervisor (Cage)
Palms Casino
Las Vegas
03.2021 - 12.2023
- Assisted in managing daily operations and staff scheduling at the casino.
- Facilitated communication between departments to streamline operational processes.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Analyzed transaction data for suspicious activity and compliance risks.
- Performed regular reviews of customer accounts for any unusual or suspicious activity.
Dual Rate Cashier (Cage)
Santa Fe Station Casino
Las Vegas
05.2017 - 05.2020
- Handled cash, credit, and debit payments using point-of-sale systems.
- Collaborated with team members to ensure smooth operations during peak hours.
- Verified age identification for gambling transactions in compliance with regulations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions
Assistant Shift Supervisor (Cage)
Fiesta Rancho Casino
Las Vegas
10.2013 - 05.2017
- Supervised daily operations in the cage area, ensuring compliance with security protocols and operational efficiency.
- Implemented process improvements that streamlined operations and reduced wait times for patrons at the cage.
- Conducted regular audits of cash drawers and inventory, ensuring compliance with regulatory standards and internal policies.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Addressed customer questions regarding product availability or pricing information.
- Built lasting client relationships by organizing and planning sales events.
- Processed credit card payments and counted back change and currency with accuracy rate.
Office Manager/ Delivery Driver
Exclusive Tailoring
Las Vegas
11.2011 - 01.2013
- Managed daily office operations for a high-end tailoring business.
- Scheduled appointments and coordinated client fittings efficiently.
- Maintained accurate records of client orders and tailor assignments.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Skills
- Customer service
- AML compliance
- Transaction processing
- VIP guest relations
- Staff training
- Audit procedures
- Cash drawer reconciliation
- Gaming regulations
- Record maintenance
- Credit processing
- Issue resolution
- Organizational skills
- Task delegation
- Employee motivation and discipline
Timeline
Assistant Supervisor (Cage)
Durango Casino and Resort
12.2023 - 07.2025
Assistant Supervisor (Cage)
Palms Casino
03.2021 - 12.2023
Dual Rate Cashier (Cage)
Santa Fe Station Casino
05.2017 - 05.2020
Assistant Shift Supervisor (Cage)
Fiesta Rancho Casino
10.2013 - 05.2017
Office Manager/ Delivery Driver
Exclusive Tailoring
11.2011 - 01.2013