Cecilia Jones Ramseur
Exploring Career Change
Asbury,NJ
Summary
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over 37 years of progressive manager experience.
Overview
37
37
years of professional experience
Work History
SR Branch Operation Manager
Santander Consumer USA
11.1985 - 04.2023
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed monthly compliance checks.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
- Set up and supervised cash shipments.
- Completed daily Bank Secrecy Act reports.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Boosted sales and customer loyalty through incentive programs.
- Complied with established internal controls and policies.
- Generated financial and operational reports to assist management with business strategy.
Education
High School Diploma -
Asbury Park High School
Asbury Park, NJAccounting
Brookdale Community College
Lincroft, NJSkills
- Customer Transactions
- Staff Supervision
- Motivational Techniques
- Staff Training
- Cash Handling
- Opening and Closing Procedures
- Operational Efficiency
- Multitasking Abilities
- Bank Secrecy Act
- Staff Evaluations
- Training and Development
- Excellent Work Ethic
Timeline
SR Branch Operation Manager
Santander Consumer USA
11.1985 - 04.2023
High School Diploma -
Asbury Park High School
Accounting
Brookdale Community College
Similar Profiles
Annette KingAnnette King
Dealer Operations Specialist at Santander Consumer USADealer Operations Specialist at Santander Consumer USA
Megan GreenMegan Green
Senior Auto Loan and Lease Specialist at Santander Consumer USASenior Auto Loan and Lease Specialist at Santander Consumer USA
Vignesh VenkatramVignesh Venkatram
Java Developer at Santander Consumer USAJava Developer at Santander Consumer USA
Brianna JacksonBrianna Jackson
Chat Customer Service Analyst at Santander Consumer USAChat Customer Service Analyst at Santander Consumer USA
Austin CrouseAustin Crouse
Doormaker at Unified Door And Hardware GroupDoormaker at Unified Door And Hardware Group