Cecilia Maldonado
South Houston
Summary
Banking professional with 8+ years of customer service experience and 3+ years in banking operations, compliance, and client relationship management. Currently serving as a Personal Banker Floater, providing personalized financial guidance and support across multiple branch locations. Recognized for exceptional client service, attention to detail, adaptability, and commitment to continuous growth in financial services.
Overview
11
11
years of professional experience
Work History
Personal Banker Floater
FROST BANK
Houston
01.2026 - Current
- Provided personalized banking support and financial guidance to clients across multiple branch locations, quickly adapting to unique needs of each branch.
- Built and maintained strong client relationships by identifying financial needs and recommending suitable banking products and services, enhancing customer satisfaction.
- Deliver consistent, high-quality customer service while adapting to different branch environments, teams, and client demographics.
- Collaborated with branch staff and leadership to streamline daily operations and contribute to achieving service and business goals.
Personal Banker
PROSPERITY BANK
Webster
06.2025 - 01.2026
- Assist customers with financial needs and recommend appropriate banking products to meet both short- and long-term goals.
- Meet sales goals, cross-selling, and risk/compliance protocols.
- Resolved customer inquiries and issues with professionalism and care.
- Prepared reports detailing daily sales activities for management review.
- Identified financial needs of customers and presented appropriate product and service options.
Teller
PROSPERITY BANK
Webster
04.2023 - 06.2025
- Delivered exceptional customer service in high-volume banking environment, managing cash handling and resolving account inquiries.
- Assisted customers via phone and in person, employing effective problem-solving techniques to address their needs.
- Executed transactional and operational tasks while supporting customers, leveraging knowledge of bank procedures and products.
Bookkeeper
HEB
09.2015 - 04.2023
- Managed till preparation and reconciliation to ensure accurate financial reporting
- Implemented sales floor audits to strengthen financial accountability
- Achieved business center income targets to support overall store profitability
Education
High School Diploma -
South Houston High School
South Houston, TXSkills
- Cash handling/ Financial functions
- Customer support
- Communication skills
- Conflict resolution
- Organizational skills
- Fast-paced multitasking
Languages
Spanish and English
Timeline
Personal Banker Floater
FROST BANK
01.2026 - Current
Personal Banker
PROSPERITY BANK
06.2025 - 01.2026
Teller
PROSPERITY BANK
04.2023 - 06.2025
Bookkeeper
HEB
09.2015 - 04.2023
High School Diploma -
South Houston High School