Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cecilia Martin

Donalsonville,GA

Summary

Enthusiastic Patient Care Advocate motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Familiar with patients rights and assistance programs. Friendly team player with talent for operating in fast-paced, dynamic environments. Friendly Patient Advocate trained in shipping patients prescriptions, providing days supply and making sure patients has enough medicine on hand and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes.

Overview

5
5
years of professional experience

Work History

Patient Care Advocate

VXI Global Solutions - Canton
09.2022 - Current
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Connected patients with available community and charitable resources.

Customer Service Representative

Chime Solutions
08.2018 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Seminole County High School
Donalsonville, GA
05.1992

Skills

  • Conflict Mediation
  • Care Planning
  • Care Plan Management
  • Proficient in [Software]

Timeline

Patient Care Advocate

VXI Global Solutions - Canton
09.2022 - Current

Customer Service Representative

Chime Solutions
08.2018 - 09.2022

High School Diploma -

Seminole County High School
Cecilia Martin