CYNTHIA HUDSON
Temple,USA
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
41
41
years of professional experience
Work History
Patient Care Advocate
VXI (Accredo Specialty Pharmacy)
01.2025 - Current
- Processed medical insurance claims accurately and efficiently
- Reviewed patient records for insurance eligibility and coverage details
- Communicated with healthcare providers to resolve billing discrepancies
- Assisted patients in navigating insurance and medication processes
- Educated patients on medication usage and potential side effects
- Handled patient inquiries and resolved issues in a timely manner
- Maintained accurate patient records in compliance with regulations
- Collaborated with interdisciplinary teams to enhance patient support services
- Advocated for patients’ needs within the healthcare system
- Answered phone calls and responded to inquiries professionally
- Resolved complex insurance issues with providers and third-party payers
- Assisted in maintaining electronic health records for accuracy and compliance
Clinic Manager
Hope and Believe Pediatric Therapy
Belton, TX
10.2023 - 01.2024
- Managed daily operations including scheduling appointments and assigning staff
- Reviewed and updated policies and procedures to improve compliance and care quality
- Analyzed operational metrics to improve clinic efficiency
- Communicated effectively with patients regarding treatments and follow-ups
- Maintained HIPAA compliance and regulatory standards
- Collaborated with physicians and staff to improve processes
- Oversaw ordering and maintenance of clinical equipment
- Maintained records management systems and produced reports
- Explained policies, procedures, and services to patients
- Supported cross-functional teams to meet objectives
Dispute Resolution Coordinator
Baylor Scott & White
Temple, TX
05.2004 - 09.2012
- Resolved customer issues with professionalism, improving satisfaction
- Identified and addressed service gaps to enhance delivery
- Managed customer inquiries and documentation effectively
- Provided service in person and via phone
- Interviewed patients for forms and case histories
- Scheduled and confirmed appointments and procedures
- Collaborated on group projects and workflow improvements
- Maintained ongoing training and knowledge
- Performed bookkeeping duties and maintained financial records
Certified Medical Assistant
TLC East Nursing and Rehabilitation
Temple, TX
06.1999 - 05.2002
- Prepared treatment rooms and ensured supply readiness
- Relayed patient concerns and updates to physicians
- Scheduled appointments via phone and in person
- Maintained patient records with confidentiality
- Organized charts and documents to improve workflow
Certified Nurse Assistant
Heritage House Nursing & Rehabilitation
Rosebud, TX
05.1985 - 04.1998
- Assisted patients with daily living activities
- Monitored vital signs and reported changes
- Supported mobility and repositioning for comfort
- Observed and reported symptoms to nursing staff
- Responded promptly to patient needs
- Provided hydration and nourishment
Education
Associate of Applied Science - Business Administration & Management
Temple College
Temple01-2023
Certificate - Business Management
Temple College
01-2008
Skills
- Clinical Management
- Operations Management
- HIPAA Compliance
- Records Management
- Document Preparation
- Scheduling
- Customer Relations
- Information Collection
- Conflict Mediation
- Dispute Management
- Team Building
- Written Communication
- Verbal Communication
- Administrative Leadership
Timeline
Patient Care Advocate
VXI (Accredo Specialty Pharmacy)
01.2025 - Current
Clinic Manager
Hope and Believe Pediatric Therapy
10.2023 - 01.2024
Dispute Resolution Coordinator
Baylor Scott & White
05.2004 - 09.2012
Certified Medical Assistant
TLC East Nursing and Rehabilitation
06.1999 - 05.2002
Certified Nurse Assistant
Heritage House Nursing & Rehabilitation
05.1985 - 04.1998
Certificate - Business Management
Temple College
Associate of Applied Science - Business Administration & Management
Temple College