CECILIA MCBRIDE
Detroit,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I excelled at Prosperity Staffing and Delta Air Lines by enhancing customer satisfaction and resolving difficult issues with respectful problem solving and great listening skills. My proficiency in data entry and my positive attitude is key in exceeding outstanding customer service goals. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Observer
CADC-LLC
09.2024 - Current
- Promoted accurate decision-making by verifying the accuracy and data from the canvassers daily
- Improved team efficiency by streamlining the process of collecting, organizing, and presenting field data.
- Collected, arranged, and input information into database system
- Conducted the onboarding and interviews for new hire's
Seasonal Customer Service Agent
Delta Air Line
09.2022 - 09.2024
- Quickly, safely and efficiently clean and sanitize the aircraft before the next flight
- Accomplished aircraft security sweep inspections as required by State safety regulations
- Team Leader responsible for delivering and carrying out shift task for seven to twelve team members
- Entrusted to drive company trucks to get team to and from dispatched gates
- Gained a reputation for working as Team Lead, receiving gift card awards
- Praised for the ability to problem solve independently and efficiently
- Embrace diverse cultures, situations, thinking and lifestyles
Customer Service Representative-Remote
-Prosperity Staffing
10.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Received high volume's of inbound calls
- Onboarding of clients for access to their accounts
- Processed orders and transactions of customers
- Recited scripts accurately to promote proper and efficient communication
Substitute Teacher
Elite School Services
04.2022 - 06.2024
- Developed and implemented lesson plans for various grade levels
- Observe and evaluate each student progress while promoting social-emotional growth
- Work with students ranging from 5th-8th, with learning disabilities and or special needs
- Work cooperatively and professionally with staff, parents and students
- Attend professional development training
- Participated in parent/teacher conferences and faculty meetings
- Implemented a reading program that encouraged students to read for pleasure instead of for a grade
- Prepare progress reports and report cards quarterly
- Responsible for meeting deadlines and administering statewide test
Pharmacy Customer Service Representative-Remote
Health Net
03.2021 - 09.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed inbound and outbound calls daily
- Verifying customers insurance information and coverage
- Data Entry
- Processing pharmacy materials
Pre- Production Operations
GENERAL MOTORS LLC
11.2012 - 05.2022
- Follow work orders, interpret build documentation and tooling repair
- Completion of Team Concept Implementation for General Manufacturing System Leader
- Responsible for following standardized work process that have decreased quality issues by 75%
- Produce problem solving data for material handling orders and equipment
- Read and understand blueprints for sub-assembly pre-production
- Safety Champion for the entire shop (responsible for making sure safety protocols are being followed)
- Robotics trained
- Spot welder and sheet metal grinder trained
- Continuous Improvement/ Suggestion implementations
Education
Heavy Equipment Program Graduate -
Detroit Training Center
Associates Degree -
Oakland Community College
Southfield, MI05.2014
Skills
- Microsoft Office
- Outlook
- Problem-Solving
- Powerpoint
- Public Speaking
- Critical Thinking
- Active Listening
- Data Entry
- Organization
- Attention to Detail
- Multitasking Abilities
- Reliability
- Team Leadership
- Conflict Resolution
- Quality Assurance
Certification
- Customer Service
- Excavator Operator
- Forklift Operator
- Aerial Lift Operator
- Tele-handler - Rough Terrain
- Backhoe/Loader
- Skid Steer Operator
- OSHA 30 - Construction
- Asbestos Abatement
- Contractor Supervisor License
- First Aid / CPR
- 2021 Mortgage Field Inspector
- 2021 Notary Public
- 2023 A+ Server
Languages
English
Native or Bilingual
Timeline
Field Observer
CADC-LLC
09.2024 - Current
Customer Service Representative-Remote
-Prosperity Staffing
10.2023 - 08.2024
Seasonal Customer Service Agent
Delta Air Line
09.2022 - 09.2024
Substitute Teacher
Elite School Services
04.2022 - 06.2024
Pharmacy Customer Service Representative-Remote
Health Net
03.2021 - 09.2023
Pre- Production Operations
GENERAL MOTORS LLC
11.2012 - 05.2022
Associates Degree -
Oakland Community College
- Customer Service
- Excavator Operator
- Forklift Operator
- Aerial Lift Operator
- Tele-handler - Rough Terrain
- Backhoe/Loader
- Skid Steer Operator
- OSHA 30 - Construction
- Asbestos Abatement
- Contractor Supervisor License
- First Aid / CPR
- 2021 Mortgage Field Inspector
- 2021 Notary Public
- 2023 A+ Server
Heavy Equipment Program Graduate -
Detroit Training Center
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