Cecilia Mcrae
Austin,TX
Summary
Detail-oriented sales associate specializing in customer service and problem-solving. Expertise in managing inventory and processing transactions efficiently. Committed to providing outstanding customer experiences and driving sales growth.
Overview
5
5
years of professional experience
Work History
Marketing Assistant
Texas Tires
04.2023 - Current
- Coordinated social media strategies to increase brand awareness and audience interaction.
- Collaborated with cross-functional teams to ensure alignment on marketing objectives.
- Managed inventory of marketing assets, ensuring accessibility and organization for team use.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
Lead Sales Associate
Texas Tires
03.2022 - Current
- Led daily sales operations, ensuring adherence to company policies and procedures.
- Trained and mentored new associates on product knowledge and customer service techniques.
- Developed strategies to enhance customer engagement, resulting in increased foot traffic.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Maintained accurate records of transactions, contributing to financial accountability.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Sales Associate
Tires To You
11.2021 - 02.2022
- Assisted customers with product selection and provided expert advice on tire options
- Processed sales transactions accurately using point-of-sale systems
- Maintained organized inventory, ensuring timely restocking of tire products
- Delivered exceptional customer service to enhance shopping experience
Education
High School Diploma -
Reagan High School
Austin, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Marketing Assistant
Texas Tires
04.2023 - Current
Lead Sales Associate
Texas Tires
03.2022 - Current
Sales Associate
Tires To You
11.2021 - 02.2022
High School Diploma -
Reagan High School