Cecilia Reder
Wasilla,AK
Overview
29
29
years of professional experience
Work History
Barista Shift Lead
Mocha Moose Coffee
Wasilla, AK
01.2005 - 12.2021
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks..
- Created new training guidelines, and provided staff orientation and training.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Customer Service Associate
Tesoro Corporation
Wasilla, AK
01.2010 - 01.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Janitor
City Of Wasilla
Wasilla, AK
01.2006 - 01.2008
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Reported vandalism or other damage to property to supervisor.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Caregiver
Colony Manner Asst. Living Home
Wasilla, AK
01.2006 - 01.2008
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Built strong relationships with clients to deliver emotional support and companionship.
Cashier
Burger King
Palmer, AK
03.2004 - 02.2006
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Preschool Teacher
Roos Rascals
Wasilla, AK
01.2005 - 01.2006
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Assisted and supervised [Number] children through entire school day.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Supervised students and enforced discipline during all Head Start activities.
Education
GED -
Nine Star
Anchorage, AK01.2003
Skills
- Worker Training
- Hiring and Firing
- Service Training
- Customer Service
- Cash Handling
Timeline
Customer Service Associate
Tesoro Corporation
01.2010 - 01.2015
Janitor
City Of Wasilla
01.2006 - 01.2008
Caregiver
Colony Manner Asst. Living Home
01.2006 - 01.2008
Barista Shift Lead
Mocha Moose Coffee
01.2005 - 12.2021
Preschool Teacher
Roos Rascals
01.2005 - 01.2006
Cashier
Burger King
03.2004 - 02.2006
GED -
Nine Star