CECILIA TERAZAS
Olney,MD
Summary
Experienced Director of Operations proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Operations
PEDIATRIC SPECIALISTS OF VIRGINIA
02.2017 - Current
- Responsible for operational functions of multi-specialty pediatric organization
- 12 direct reports and approximately 250 indirect reports
- Worked with Director of Quality and Clinical Services on operational initiatives to maximize efficiencies
- Instituted new scheduling guidelines for all specialties resulting in reduced scheduling errors, more efficient scheduling procedures and reduced patient wait times
- Responsible for key results including overall encounters, new patient access and patient experience
- Led patient experience and service excellence initiatives through developing, implementing and facilitating training sessions
- Tracked key results and worked with team on developing Power BI dashboard to improve visibility and transparency
- Developed and implemented standard operations procedures as needed
Chief Operating Officer
BALTIMORE PAIN RELIEF CENTERS
04.2015 - 06.2016
- Accountable for 3 centers in addition to a call center in the Baltimore, Maryland region.
- Managed team of 30 plus total staff members including physicians and mid-levels.
- Responsible to ensure maximized productivity in all centers by allocating resources to ensure optimized schedule utilization.
- Analyzed data to identify trends in regards to encounters to strategize best utilization of the schedules.
- Instituted new scheduling protocols resulting in a reduction in wait times, improved patient satisfaction and quality patient care.
- Streamlined the purchasing process to fewer vendors resulting in lower costs and improved inventory management processes.
- Monitored compliance with documentation requirements for services rendered by hosting training sessions and conducting spot audits in collaboration with the VP of Billing.
- Launched an in house toxicology confirmatory laboratory in collaboration with Lab Director, VP of Billing and CEO, resulting in an increase in revenue.
- Spearheaded pain cream dispensing on site resulting in an increase in revenue.
- Hired physicians, mid-levels, managers, and ancillary staff.
- Responsible to establish and implement standard operating procedures.
- Oversaw the direction of front office staff activities through the onsite Office Manager, including adhering to policies, procedures, standard operating procedures, and interviewing new hires.
- Mentored Office Managers and staff, provided counsel and guidance in employee relations issues and disciplinary actions, as needed.
- Organized training sessions for managers, staff and providers as needed to ensure compliance and maximized productivity.
- Familiarity with regulatory bodies including HIPAA, OSHA, AAAASF.
Regional Director
NATIONAL SPINE AND PAIN CENTERS
07.2014 - 04.2015
- Responsible for a broad range of Operational Functions and direct oversight of 5 centers with ASC’s in the Western Maryland Region
- Had 5 direct reports and approximately 50 indirect reports.
- Worked with the Director of Clinical Operations to ensure site clinical operations were being appropriately managed and Ambulatory Surgery Centers were in compliance with all applicable laws and clinical regulations.
- Assisted in the design and rollout of new point-of-care programs.
- Brought updated standard operating procedures to all sites and ensured appropriate implementation in conjunction with the Director of Clinical Services.
- Evaluated new Office Managers, Registered Nurses and Mid-Level providers at the corporate level for hire into the field offices.
- Worked with the Office Managers, providing counsel and guidance in employee relations issues and disciplinary actions, as needed.
- Monitored the annual evaluation process for all assigned offices to include review of draft evaluations, coaching and mentoring Office Managers in constructive and positive reinforcement of required behaviors.
Director of Operations
NATIONAL SPINE AND PAIN CENTERS
08.2012 - 04.2015
- Responsible for a broad range of Operational Functions for a fast growing ASC with 15 locations in Maryland
- Had 15 direct reports and approximately 110 indirect reports.
- Worked with the Director of Clinical Operations to ensure site clinical operations were being appropriately managed and Ambulatory Surgery Centers were in compliance with all applicable laws and clinical regulations.
- Assisted in the design and rollout of new point-of-care programs.
- Brought updated standard operating procedures to all sites and ensured appropriate implementation in conjunction with the Director of Clinical Services.
- Assisted with report development and data management of site metrics, data and workflow analysis, i.e., encounter reporting and trending analysis, workflow and best practices analysis.
- Oversaw the direction of front office staff activities through the onsite Office Manager, including adhering to policies, procedures, standard operating procedures, and interviewing new hires.
- Evaluated new Office Managers and Mid-Level Providers at the corporate level for hire into the field offices.
- Worked with the Office Managers, provided counsel and guidance in employee relations issues and disciplinary actions, as needed.
- Monitored the annual evaluation process for all assigned offices to include review of draft evaluations, coaching and mentoring Office Managers in constructive and positive reinforcement of required behaviors.
Manager of Business Affairs
NATIONAL SPINE AND PAIN CENTERS
04.2010 - 08.2012
- Responsibilities included HR functions such as performance evaluations, recruiting, employee grievances, employee relations, incentive bonus administration, counseling, mentoring, on-boarding of new staff and new providers;
- Marketing and Advertising functions, such as assisting with developing marketing strategies for provider relations liaisons, oversee event planning and tracking results, as well as meeting with sales representatives of different media sources, and develop advertising campaigns and track the results;
- Maintained physician schedules including arranging for provider coverage in different centers with new center openings as well as for vacation coverage, as well as organize trips and meetings;
- Facilities Development such as planning for new site openings including reviewing blueprints and making recommendations for optimized logistical solutions, recruiting for new centers, ensure center is operational within given timeframe;
- IT in regards to coordinating an E-prescribing program for physicians, Nurse Practitioners and staff in 9 centers, monitoring the progress in addition to assist with the coordination of the beginning stages of implementation of EMR and new EPM solution in 10 centers;
- Evaluated processes and developed and implemented policies and procedures to ensure compliance and best practices; Any projects as assigned by managing board and/or CEO and COO
Project Manager
NATIONAL SPINE AND PAIN CENTERS
02.2009 - 04.2010
- Established, wrote and implemented policies and procedures for all areas of responsibilities as needed
- Met with sales representatives of different media sources, developed advertising campaigns and tracked the results
- Oversaw efforts and results of the marketing department by reports and graphs.
- Negotiated contracts and pricing for print and radio advertising.
- Tracked advertising expenses.
- Submitted monthly advertising report to CEO utilizing call logs, financial logs and advertising expenses.
- Researched new marketing opportunities.
- Maintained physician schedules and organized trips and meetings.
- Assisted the Operations Department, the Managing Board, the CEO and COO with projects as needed.
Operations Coordinator
NATIONAL SPINE AND PAIN CENTERS
03.2003 - 02.2009
- Developed administrative training manual.
- Assisted each center with cross training administrative staff for effective coverage during absences.
- Assisted each center with administrative training needs including new employee orientation and Medical Manager training.
- Established, wrote and implemented policies and procedures for all areas of responsibilities as needed.
- Maintained the administrative files of the Operations department.
- Aided administrative staff members in functioning according to the responsibilities of their positions.
- Maintained physician schedules and organized trips and meetings.
- Placed orders for marketing and printing materials for seven centers.
- Raised funds from various vendors for different events.
- Conducted chart audits for best practices
- Reviewed and interpreted operational problems/policies to COO.
- Analyzed and recommended changes in organizational procedures and policies.
- Assisted the Operations Department with projects as needed.
Assistant Office Manager
NATIONAL SPINE AND PAIN CENTERS
12.2002 - 03.2003
- Provided administrative support to Office Manager in the Rockville office.
- Coordinated schedules with Surgery Center in Chevy Chase.
- Responsible for all aspects of surgical posting
- Organized all administrative functions and was responsible for efficient day-to-day functioning and related staff.
Front Desk Coordinator
NATIONAL SPINE AND PAIN CENTERS
03.2002 - 12.2002
- Ensured that all new patient’s demographic information was entered into EPM prior to the patient’s first appointment.
- Verified any new information with regards to demographics and/or insurance information.
- Scheduled patient appointments according to registration policies
- Collected appropriate co-pays, deductibles and co-insurances
- Called for referrals, medical records, and/or the management of consultant treatment plans as applicable
- Kept patient information properly filed in charts and monitored items that need to be filed
Education
M.H.A. -
Walden University
05-2026
B.A. - International Business Administration
University of Maryland, R. H. School of Business
College Park, MD01-2001
A.A. - General Studies
Montgomery College
Rockville, MD01-1999
Skills
- Team leadership
- Strong written and verbal communication
- Strong customer service abilities
- Employee relations and engagement
- Employee engagement strategies
- Strategic planning and execution
- Workforce development
- Driven individual
- Staff recruitment and training
- Project coordination
- Operations oversight
Accomplishments
- Operations Management: Improved scheduling efficiencies resulting in decreased wait times, and better continuity of care
- Staff Development: Mentored and coached employees resulting in increased productivity
Certification
- Operations management, MGMA - 2025
Languages
Spanish
Limited Working
Timeline
Director of Operations
PEDIATRIC SPECIALISTS OF VIRGINIA
02.2017 - Current
Chief Operating Officer
BALTIMORE PAIN RELIEF CENTERS
04.2015 - 06.2016
Regional Director
NATIONAL SPINE AND PAIN CENTERS
07.2014 - 04.2015
Director of Operations
NATIONAL SPINE AND PAIN CENTERS
08.2012 - 04.2015
Manager of Business Affairs
NATIONAL SPINE AND PAIN CENTERS
04.2010 - 08.2012
Project Manager
NATIONAL SPINE AND PAIN CENTERS
02.2009 - 04.2010
Operations Coordinator
NATIONAL SPINE AND PAIN CENTERS
03.2003 - 02.2009
Assistant Office Manager
NATIONAL SPINE AND PAIN CENTERS
12.2002 - 03.2003
Front Desk Coordinator
NATIONAL SPINE AND PAIN CENTERS
03.2002 - 12.2002
B.A. - International Business Administration
University of Maryland, R. H. School of Business
A.A. - General Studies
Montgomery College
M.H.A. -
Walden University