Cecilia Valenzuela
Columbus,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Licensed Esthetician
The Woodhouse Day Spa Corp.
02.2023 - 11.2024
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
Concierge
The Woodhouse Day Spa
03.2021 - 02.2023
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Made confirmation calls for upcoming appointments.
- Rescheduled and cancelled appointments for clients.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Inserted paperwork and any important information into Client's profiles.
- Recommended and sold spa packages and memberships based on client's preferences and needs,
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
Sales Associate
Bath & Body Works
08.2020 - 03.2021
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Restocked front lanes and displays, following established merchandising procedures and standards.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills.
- Processed returns and exchanges in line with store policies.
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
- Unboxed and restocked merchandise into attractive displays.
- Engaged customers and built connections to drive long-term sales.
Rec Leader
Care After School
09.2019 - 03.2020
- Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care
- Provided enjoyable activities for children under supervision.
- Maintained clean classroom, eating, and activity areas.
- Cleaned and sterilized toys, equipment and play areas every day to protect the children from infection risks.
- Engaged children with fun crafts such as painting and drawing to expand creative abilities.
- Prepared healthy meals and snacks, following preferred diets approved by parents.
- Assisted older children in elementary-school homework, including reading, writing, and mathematics.
Education
High School Diploma -
Thomas Worthington High School
Worthington, OH05.2020
Skills
- Customer Relations
- Promote Products
- Patient Scheduling
- Organization and Time Management
- Phone and Email Etiquette
Timeline
Licensed Esthetician
The Woodhouse Day Spa Corp.
02.2023 - 11.2024
Concierge
The Woodhouse Day Spa
03.2021 - 02.2023
Sales Associate
Bath & Body Works
08.2020 - 03.2021
Rec Leader
Care After School
09.2019 - 03.2020
High School Diploma -
Thomas Worthington High School
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