Cecilia Velazco
5 Winona Street E
Saint Paul,MN
Summary
Experienced Scheduling Specialist bringing expertise in schedule management and appointment setting. Talent for resolving conflicts and building relationships. Skilled in microsoft and fluent in both English and Spanish.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Bilingual Scheduling Specialist
Minnesota Community Care
West Saint Paul, Minnesota
01.2022 - Current
- Provided detailed information about available services and requirements.
- Acted as first point of contact and set appointments for patients at clinic
- Called patients to coordinate schedules and set appointments.
- Established and maintained patients rapport by utilizing quality customer service.
- Managed over 60 calls per day.
Baker
Cosseta
Saint Paul, Minnesota
01.2021 - 05.2021
- Set heat and humidity temperatures for proof box.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Cleaned and maintained kitchen equipment and oven.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
Host
Los Ocampo Mexican Restaurant
Saint Paul, Minnesota
09.2020 - 12.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Education
High School Diploma -
Bluesky Charter School
West Saint Paul, MN 01.2018 - 05.2019
Skills
Professional demeanor on telephone
Customer relations skills
Setting appointments
Cold Calling
Fluent in Spanish
Timeline
Bilingual Scheduling Specialist
Minnesota Community Care
01.2022 - Current
Baker
Cosseta
01.2021 - 05.2021
Host
Los Ocampo Mexican Restaurant
09.2020 - 12.2020
High School Diploma -
Bluesky Charter School
01.2018 - 05.2019