Cecilia Wilhoit
Grovetown,GA
Summary
worked in medical field over 30 yrs just retired june 2024 had knee replacement surgery bored not working ready to start over
Overview
29
29
years of professional experience
Work History
New Patient Scheduler
Augusta Urology Associates
Evans, USA
05.1995 - 06.2024
- Managed a high volume of incoming referrals, ensuring timely processing and accurate documentation
- Collaborated with healthcare providers to obtain necessary medical records and information for referral processing
- Verified insurance coverage and obtained pre-authorization for referred services when required
- Responded promptly to inquiries from patients, physicians, and other stakeholders regarding referral status or related concerns
- Assisted patients in scheduling appointments with specialists or other healthcare providers as per their referral needs
- Performed data entry tasks accurately and efficiently to update patient information in electronic health records (EHR) systems
- Ensured compliance with HIPAA regulations by handling confidential patient information appropriately
- Participated in training programs to stay updated on changes in insurance policies, procedures, and industry regulations related to referrals
- Developed strong relationships with referring physicians' offices to facilitate smooth communication and coordination of care
- Provided excellent customer service by addressing patient concerns or complaints regarding the referral process professionally and empathetically
- Participated in team meetings to discuss challenges, share best practices, and brainstorm solutions for process improvement
- Collaborated with medical records department to ensure accurate documentation of all relevant information related to referrals
Education
High school diploma -
self memorial radiology school
Greenwood, SC06.1975
Skills
- Medical Scheduling
- EMR Systems
- Insurance Verification
- Medical Office Experience
- Microsoft Outlook
- Medical Records
- HIPAA
- Medical Terminology
- Epic
- Data Entry
- ICD-10
- Triage
- Experience Administering Injections
Additional Information - Summary
Worked in medical field over 30 years, just retired June 2024, had knee replacement surgery, bored not working, ready to start over.
Timeline
New Patient Scheduler
Augusta Urology Associates
05.1995 - 06.2024
High school diploma -
self memorial radiology school