Cecilia Wilhoit

Augusta Urology Associates

Evans, USA

05.1995 - 06.2024

Managed a high volume of incoming referrals, ensuring timely processing and accurate documentation
Collaborated with healthcare providers to obtain necessary medical records and information for referral processing
Verified insurance coverage and obtained pre-authorization for referred services when required
Responded promptly to inquiries from patients, physicians, and other stakeholders regarding referral status or related concerns
Assisted patients in scheduling appointments with specialists or other healthcare providers as per their referral needs
Performed data entry tasks accurately and efficiently to update patient information in electronic health records (EHR) systems
Ensured compliance with HIPAA regulations by handling confidential patient information appropriately
Participated in training programs to stay updated on changes in insurance policies, procedures, and industry regulations related to referrals
Developed strong relationships with referring physicians' offices to facilitate smooth communication and coordination of care
Provided excellent customer service by addressing patient concerns or complaints regarding the referral process professionally and empathetically
Participated in team meetings to discuss challenges, share best practices, and brainstorm solutions for process improvement
Collaborated with medical records department to ensure accurate documentation of all relevant information related to referrals

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