CECILIA ZUNIGA
Waipahu,HI
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Eye Center of Hawaii
10.2022 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
Clinic Manager
Bennett Eye Institute
01.2019 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
Ophthalmic Medical Technician
Retina Institute Of Hawaii
10.2013 - Current
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
Ophthalmic Medical Technician
Camara Eye Clinic
07.2002 - 10.2013
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Demonstrated proficiency in electronic medical record systems for seamless access to vital patient information during examinations or consultations.
- Participated in ongoing professional development opportunities to remain current on industry advancements related to ophthalmic technology and best practices in eye care services delivery.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Cleaned or sterilized ophthalmic or surgical instruments.
Education
Bachelor of Science - Computer Science
Nortwestern University
Laoag City, PhillipinesAssociate of Arts - Medical Assisting
Medical Assistant
Honolulu, HI06-2002
Associate of Arts - Computer Programming
AMA Computer College
Laoag City, Philippines03-1997
High School Diploma -
Ilocos Norte College of Arts And Trades
Laoag City Philippines03-1995
Skills
- Staff Management
- Adaptable and Flexible
- Approachable leader
Certification
Registered Medical Assistant
Timeline
Chief Operating Officer
Eye Center of Hawaii
10.2022 - Current
Clinic Manager
Bennett Eye Institute
01.2019 - Current
Ophthalmic Medical Technician
Retina Institute Of Hawaii
10.2013 - Current
Ophthalmic Medical Technician
Camara Eye Clinic
07.2002 - 10.2013
Bachelor of Science - Computer Science
Nortwestern University
Associate of Arts - Medical Assisting
Medical Assistant
Associate of Arts - Computer Programming
AMA Computer College
High School Diploma -
Ilocos Norte College of Arts And Trades
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