Cecilia Casiano

• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
• Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.
• Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
• Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
• Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.

I work alongside with the Property Manager and lead maintenance technician to ensure the make readies are ready for future new tenants. After each move out, I walk all vacant units to complete deposit accounts and ensure the past tenants are being charged accordingly. Towards the end of the month, I work on pre-close and closeout to verify all accounts are correct and make any adjustments if needed.

• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• · Oversaw monthly collections of over $450,954 in funds, maintaining high payment rates by building positive relationships with tenants.
• -Promote property sales through advertisements, and participation in multiple listing services on a daily basis. Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Distributed and followed up on tenant’s renewals 120 days prior and re certification for market and affordable units.

• · Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• · Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• -Coordinated events for the property to encourage residential engagement, and interaction.
• -Distributed and followed up on tenants' renewals 120 days prior and re certification for market and affordable units.
• work alongside with Property Manager and lead maintenance technician to ensure make readies are ready for future new tenants. After each move out, I walk all vacant units to complete deposit accounts and ensure past tenants are being charged accordingly. Towards end of month, I work on pre-close and closeout to verify all accounts are correct and make any adjustments if needed.

• -Verified all income, and assets and completed initial qualification and certification for unit.
• -Toured property with prospective tenants and provided wealth of information in regard to its key features.
• -Distributed and followed up on tenants renewals and re certification for market and affordable units. Created renewal gift for residents to show our appreciation.
• -Promote property sales through advertisements, and participation in multiple listing services on daily basis. Showed residential properties and explained features, value, and benefits of available homes.
• Over time being with this company, I've created and maintained large client base by meeting needs and providing exceptional customer service. As well as winning contest among other properties. Maintained occupancy to stay at 95% and above.